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emily_mcdaniel_629a86
emily_mcdaniel_629a86
Gainsight Employee ⭐️⭐️
February 28, 2017

Known Issue: Timeline Activity Sync

  • February 28, 2017
  • 23 replies
  • 313 views
In release 5.5.3 which was pushed to customers on February 22, 2016, we've discovered a bug within activities created from timeline. If an activity is created in timeline and task sync to Salesforce is turned on, the task is synced to Salesforce multiple times resulting in duplicates. 

NEXT STEPS

For now, timeline activity sync has been turned off for all customers while we are working to push out a fix for this issue.

FOR MORE INFORMATION

Please subscribe to this article for regular updates until the issue is resolved. If you have questions about this issue, please open a ticket with us by sending a note to support@gainsight.com.

    23 replies

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    alex_legay
    alex_legay
    Helper ⭐️⭐️⭐️
    April 26, 2017
    Hi Scott, there is a delay.
    Activities are synced to SFDC in batches every 5 hours. If there are fewer than 50 activities created across your org, then they will sync at least once every 30 hours.
    scott_renna
    scott_renna
    Contributor ⭐️⭐️⭐️⭐️
    April 27, 2017
    Looks like it worked. Curious why the 30 hour timeline was chosen, but I'll take it
    alex_legay
    alex_legay
    Helper ⭐️⭐️⭐️
    April 28, 2017
    Hi Scott, I believe it was done this way to prevent overloading your Salesforce environment. There is a batch job that runs every 5 hours(up until 30 hours) if there are at least 50 activities created since the last sync.
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