v5.5 Survey Text Analytics - only for NPS comments?

Totally fair, Dan. The thing is that, in our case, we're just creating a separate question and making [i]that mandatory, so we aren't getting any benefit in poll response rate from having an Optional comments box :-)

My ideal world would be to use the forthcoming Gainsight feature of NPS-question-within-an-email, so we capture the NPS score [i]right away, and then the questions in the survey are required. So, people who are foolish enough to reply to the NPS question (bwahaha) end up feeling compelled to fill out the remaining questions, and, for people who just close out of the remaining questions, we've still captured their NPS score and can reach out to them for more info. (By the way, if there'll be any Product Managers at Pulse who are working on that question-in-an-email feature, and they're at the point where it would be interesting to get customer feedback on a product design, I'd love to offer my input.)

I love the way you think, Seth! 🙂

Hi Gainsight Product - Since text analytics is currently only available on NPS question comments, can we please provide an option to set the NPS question comments field to required?

Are we getting closer to standing or walking with this feature?

We recently adjusted our survey questions to drive feedback into NPS comments, and now people are opting to leave no feedback vs the really high quality comments/suggestions we were previously getting.

My preferred order:

1) Analyze all text fields
2) Re-Analyze NPS Comments after updating (so I could leverage Seth's approach).
3) Option to require the NPS Comments field (and make it more prominent, perhaps give a leading comment to help widen the types of responses we'd receive)

Are we getting any closer to ALL Surveys?

Yes.  This was released one year ago.  https://support.gainsight.com/Release_Notes/2017/Release_Notes_Version_5.9_September_2017-Summary_Li...

See also https://support.gainsight.com/Release_Notes/2017/Release_Notes_Version_5.9_September_2017-Incrementa...

Is this built in for Surveys 2.0 yet ? I have two questions of type 'Long Text' on a survey with responses but when I navigate to text analytics, its empty.

Thanks Karl! Great Roadmap Webinar today 🙂