v5.5 Survey Text Analytics - only for NPS comments?

Hi GS team,

Bumping this thread as I'd like to know what the status of using text analytics on non NPS questions is. We have one question that has provides our clients with the option of leaving feedback and we'd love to leverage this feature against it. I can confirm we're above the 20 response limit and used Surveys 2.0, but my understanding is this feature is still limited to the NPS question only.

Not limited to NPS Question.

https://support.gainsight.com/Release_Notes/Recent_Release_Notes_by_Theme/Catch-up_on_Surveys_Enhancements

"Text Analytics available for Survey 2.0: The Text Analytics feature uses several analytical techniques to break down and classify the textual information contained in all text-based questions and for all questions that have comments enabled. It then makes the analyzed information available for reporting purposes. This option is enabled by default for all surveys, and you will be able to access it when you perform the following steps:..."

See also : https://support.gainsight.com/Surveys/Survey_Follow-Up/How_to_Enable_Text_Analytics

https://support.gainsight.com/Surveys/Survey_Follow-Up/How_Text_Analytics_Works

Hi @karl_rumelhart Thank you for the speedy response!

I just figured out the issue has to do with the type of question I used to solicit the feedback. I used a Text question with control type "Long text". Apparently this does not work with Text Analytics. I believe that only works with questions that have the "Allow comments" checkbox checked.

Hi ,

In Text analytics all question type's comment and long text type question is supported . If its not happening for your survey, please raise a gainsight support ticket .We will check and fix if some issue is there.