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andrea_weisz
andrea_weisz
Contributor ⭐️⭐️
December 15, 2015
Question

Want ability to view MDA Usage Data in Engagement Tab and "Usage" section of C360

  • December 15, 2015
  • 29 replies
  • 279 views
Currently, you can only view SalesForce and Gainsight Data within the "Engagement Tab" and "Usage Section" of c360. We would like to marry this data to our MDA Data. For example, we would like to see if certain CTAs close, does this raise our product adoption. Currently, the Engagement Tab and Usage chicklet in 360 provide little value with our use case.

    29 replies

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    lyubov_penyugalova
    lyubov_penyugalova
    Contributor ⭐️⭐️⭐️
    August 10, 2017
    Hi Elaine,

    does ability to use the MDA usage data in C360 presuppose automatically same possibility for R360? 

    Thanks!
    elaine_cleary
    elaine_cleary
    Helper ⭐️⭐️
    August 10, 2017
    Sorry Lyubov...I'm not sure I understand the question since not all customers use Relationships.  But I do think it would be great to have an option for consistency in how you view MDA usage data across both C360 and R360. 
      elaine_cleary
      elaine_cleary
      Helper ⭐️⭐️
      August 17, 2017
      Gainsight Product, Are any of the areas that Lane mentioned which are important in the "Engagement" section of the C360 today planned for if you set up usage in MDA and have to show it as a Report?  The areas that they use under Engagement that do not appear if you put your data in MDA include: 
      • the ability to see milestones compared to other usage
      • the ability to click and zoom
      • the ability to change the range.[list]
      • this is very helpful as it allows us to compare previous years data to current data to see if there is a cyclical tren
      [/list]
      elaine_cleary
      elaine_cleary
      Helper ⭐️⭐️
      August 27, 2017
      Hi Gainsight Product, Looking for an update....Do we have plans to allow MDA usage data to appear in the 'out-of-the-box' usage section of the C360 (which is normally reserved for usage data trending in SFDC)?   As previously noted, the user interface on the C360 usage section is highly desirable.  Thank you! 
      elaine_cleary
      elaine_cleary
      Helper ⭐️⭐️
      September 15, 2017
      Hi Gainsight Product, Still looking for an update....Do we have plans to allow MDA usage data to appear in the 'out-of-the-box' usage section of the C360 (which is normally reserved for usage data trending in SFDC)?   As previously noted in this thread, the user interface on the C360 usage section is highly desirable.  Thank you! 
      lakshmi_chaitanya
      lakshmi_chaitanya
      Helper ⭐️⭐️⭐️
      September 18, 2017
      Hi Elaine,

      Yes ! Allowing MDA usage data to appear in Usage Section(out of the box) is definitely in the plan.
      Unfortunately, it couldn't make a cut into the fall release.

      It will most likely be available in the release after (fingers crossed) 
      Will keep you updated on the progress in the thread here.

      Thanks and Regards,
      Lakshmi
      darkknight
      darkknight
      Expert ⭐️
      May 15, 2018
      What is the ETA on this?  
      Jeff Kirkpatrick
      darkknight
      darkknight
      Expert ⭐️
      May 15, 2018
      What is the ETA on this?  
      Jeff Kirkpatrick
      skalle
      Gainsight Employee ⭐️
      skalle
      Gainsight Employee ⭐️
      July 16, 2019
      Using Adoption Explorer a new feature which will be Generally available starting 6.4 release, we should be able to pull Time series customer data (Usage, Cases etc) from MDA , SFDC objects  part from other sources we support. Please know that Adoption Explorer is available for free for all our full license Gainsight users. Please refer to the Overview page at https://support.gainsight.com/View_More_Categories/Adoption_Explorer/About/Adoption_Explorer_Overview for more information on this feature.

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