Working on Digital CS motions, there''s one thing that comes up over and over: having the best strategies is great - but aligning teams around those strategies is often really, really hard.

Keeping everyone aligned, whether at work or in life, means juggling a lot of inputs and needs and working together to be successful. It’s something I’ve seen at Gainsight (working on several cross-functional projects at the same time) and outside of work (trying to get my 2 and 4 year old daughters on the same page definitely requires some expert-level collaboration and juggling - and lets face it, they win most of those rounds).

Digital Customer Success can be executed in different ways by different companies, and with different alignments in between. But often teams struggle with this question in the same ways - how do you work effectively, together, with competing priorities.

I’m really excited to be a part of next week''s webinar with Drift’s Director of CX, @emilymm519 , to answer this exact question. Drift is doing an amazing job working across and in collaboration with various teams to make the customer journey seamless! @harshibanka and myself will get the chance to learn about how they keep their teams aligned through the everyday work + ask some really tactical questions, which I’m pretty excited about.

How do you stay aligned when you’re working across teams?

Any questions you’d like to have answered during the webinar?