Skip to main content
Sebastian
Sebastian
Helper ⭐️⭐️⭐️
March 8, 2023

Overview of Email Campaigns

  • January 23, 2026 at 9:34 AM
  • 29 replies
  • 1070 views
  • Translate All

We want to make sure you can build a successful and vibrant community. One part of that is making sure the community experience itself is as engaging as can be, but the other part is making sure that you can keep community members up to date on all the latest and greatest and get them to return to your thriving community. That’s where our Email Campaigns feature comes into play.

 

Keep in mind: we are a community product at heart, so while we would like to offer you the tools to keep your audience engaged, the email campaigns feature is intended to cover the basic use cases as an email tool. To cater for more advanced use cases, please consider (integrating with) dedicated email tools.

 

Email Campaigns allows you to craft compelling emails for a variety of use cases, for example:

  • A monthly community digest or newsletter to all your users (or a specific segment of users)

  • An onboarding flow that sends out emails 7, 14 or 30 days after registration

  • Create re-engagement campaigns to all users that haven’t been active for more than 30 days

  • Encourage users to join one of the available groups if they haven’t joined any in the first 30 days.

Features

  • Reach out to all registered users on your community

  • Filter your audience by primary role, custom role, last activity and registration date

  • Filter your audience by segment (upcoming feature)

  • Customize the theme for your email campaigns to match your branding

  • Use our native editor to draft email campaigns

  • Create one-off email campaigns that are sent out directly or at a scheduled time

  • Create automated email campaigns that trigger once a user matches the audience filters

  • View statistics of the individual campaigns (eg. delivery rate, open rate, click rate, unsubscribe rate, etc.)

Limitations

  • Email Campaigns only allows you to reach out to registered users on the community

  • Due to keeping bounce rates and spam rates in check, we are excluding users that haven’t been active for more than 365 days regardless of which filters you apply

    29 replies

    Show previous replies
    Sebastian
    SebastianAuthor
    Helper ⭐️⭐️⭐️
    June 16, 2023

    @revote Think you could send me the URL to that campaign in a PM so I can investigate a bit further? The number of recipients when filtering and when sending should be identical.

     

    @A11ey, I checked your instance, and the migrated users (that have a registration date on your previous platform) haven’t been active on the new community yet, hence the difference in numbers. If you want to reach out to them, you’ll indeed have to filter by Registration date.

    Translate
      revote
      revote
      VIP ⭐️⭐️⭐️⭐️⭐️
      June 16, 2023

      @revote Think you could send me the URL to that campaign in a PM so I can investigate a bit further? The number of recipients when filtering and when sending should be identical.

      Yeah I can send it, next Monday.

      Translate
      A11ey
      A11ey
      Helper ⭐️⭐️
      June 19, 2023

      Thanks @Sebastian! I didn't realize last activity date did not migrate over from our previous platform. 

      Translate
      Alley Fasching, Director of LogicMonitor Community
      Anitahg
      Contributor ⭐️⭐️⭐️⭐️⭐️
      July 17, 2023

      Hi @Sebastian any update on when this will be in GA?

      Translate
      Sebastian
      SebastianAuthor
      Helper ⭐️⭐️⭐️
      July 18, 2023

      @Anitahg We’re currently working improving our metrics to make them more specific, as well as connecting Segments to campaigns. Other than that, it’s good to go and we expect it to go to GA in the next few weeks.

      We’ve just introduced a Groups filter, so if you want, you can already take it for a spin by only sending an email to the users of a specific group, instead of the whole community.

      Translate
        Chris Hackett
        Chris Hackett
        Helper ⭐️⭐️⭐️
        July 18, 2023

        Hi @Sebastian - I tried the Groups filter today for a couple group specific emails. All worked fine but the number it says were sent is roughly half of the number of group members. Any idea why? 🤔

         

        Update - they now seem to have all gone out but it seemed to take a day.

        Translate
        Chris
        Sebastian
        SebastianAuthor
        Helper ⭐️⭐️⭐️
        July 21, 2023

        Thanks for the update @Chris Hackett! We’re currently investigating why this happened so that it won’t happen again in the future.  

        Translate
        amy.evers
        Contributor ⭐️⭐️
        July 25, 2023

        hi @Sebastian. any idea on when we can access the email campaigns feature? you said in this post that it was a beta feature that rolled out to “some” users and to stay tuned for the full feature….and that was a whole 4 months ago. i cant get my community to grow because our clients arent joining, because they dont know i’m posting content, and they dont know im posting content because theres no way for me to notify them via email that the content has been posted. you see the cyclical problem...

        Translate
        Sebastian
        SebastianAuthor
        Helper ⭐️⭐️⭐️
        July 25, 2023

        Hi @amy.evers, you can now opt-in to the Email Campaigns beta yourself through the Experimental Features page in Control. We’re making some final tweaks and adjustments to polish it for GA, but you’re free to take it for a spin! 

        Translate
        Chris Hackett
        Chris Hackett
        Helper ⭐️⭐️⭐️
        July 25, 2023

        Hi @Sebastian - how does a member re-subscribe? We have someone who un-subscribed and wishes to re-subscribe. Thanks!

        Translate
        Chris
        Show more replies
        Terms & ConditionsAccessibility statement