CS in Practice — Session 1: Gainsight CS MCP

We're launching CS in Practice — Gainsight's new deep-dive webinar series for CS practitioners who want to go beyond the basics.

Each session covers one topic in depth: live demos, real workflows, and open Q&A. No surface-level overviews.

Session 1: Gainsight CS MCP

Your CSMs already use Claude, ChatGPT, or Copilot every day — but those tools don't know your customers. Gainsight CS MCP changes that. It connects your AI tool directly to live Gainsight data — health scores, CTAs, Success Plans, and Timeline — so your team can ask real questions and take action without switching tabs.

What we'll cover:

• What MCP is and why it matters for CS teams
• Live admin setup walkthrough — Claude, ChatGPT, and Microsoft Copilot
• Live demo: a CSM's morning workflow powered by live Gainsight data
• Real use cases: account briefs, CTA cleanup, QBR prep
• Security, OAuth, and permissions — covered for your security team too

Speaker: Akanksha Kandari, Senior Customer Success Solutions Consultant

Coming up next in CS in Practice — Session 2: From Red Flags to Renewal — Health Scoring for Advanced CS Teams
Date and time to be announced — follow and watch this space for updates!