Customer Spotlight: From Recognition to Results - How DailyPay Built an Award-Winning CS Operation

We're excited to introduce our brand new webinar series "Customer Spotlight" where Gainsight customers take center stage to share their real-world stories, wins, and lessons learned.

For our first session, join Brad Sova, Senior Director of Revenue Operations at DailyPay winner of the 2026 Pulse GameChanger Award for a candid chat about his journey with Gainsight.

Brad will share:

• Why DailyPay chose Gainsight, and what it means to run Gainsight CS and Staircase AI as one connected platform

• What worked, what didn’t, and what they learned during the rollout

• How the team improved expansion attainment, reduced churn, and increased productivity

• Practical advice for CS Ops leaders at every stage of their Gainsight journey.

Whether you're new to Gainsight or deep into your CS transformation, this is a conversation you won't want to miss.