PX in Practice — Session 1: Gainsight PX MCP

We're launching PX in Practice — Gainsight's new deep-dive webinar series for PX practitioners who want to get more from their Gainsight PX investment.

Each session covers one topic in depth: live demos, real workflows, and open Q&A. No surface-level overviews.

Session 1: From Insight to Engagement — Using MCP to Find Adoption Gaps and Fix Them with Gainsight PX

Your PX data already tells you which features customers aren't using. The challenge is knowing what to do about it — and acting fast enough to make a difference before it becomes a churn signal. In this session we walk through the end-to-end workflow for finding adoption gaps in Gainsight PX and fixing them, powered by MCP.

If you have MCP connected, you can follow along live with your own account and see real PX data come back in real time inside Claude.

What we'll cover:

• What MCP is and how it connects Gainsight PX to Claude and ChatGPT — with a real example of the time it saves
• The end-to-end workflow: use MCP to find which features have low adoption, then build an engagement response
• Live demo: real MCP prompts run inside Claude with real PX data — follow along with your own account if connected
• Pitfalls to avoid — the most common mistakes in this workflow
• Open Q&A — workflow, MCP setup, engagement strategy, or copywriting

The session closes with a challenge for the week: run the full workflow on your own account and bring your results to the exclusive attendee Roundtable, where we go deeper together.

👀 Coming up next in PX in Practice — Session 2: Turning PX Data into Renewal Evidence
Date and time to be announced — follow and watch this space for updates!