PX in Practice — Session 2: Turning PX Data into Renewal Evidence

Your PX data knows which customers are at risk before your CSMs do. Feature adoption gaps, declining engagement, unused capabilities tied to renewal commitments, it's all there. The question is whether your team is turning that data into evidence they can actually use in renewal conversations. In this session we'll show you how.

By the end of this webinar, you'll know how to:

• Identify early adoption signals that indicate churn risk.
• Build executive-ready adoption reports for renewal conversations.
• Connect product usage data to customer business outcomes.
• Create renewal-focused dashboards in Gainsight PX.
• Equip CSMs with evidence that drives more successful renewals

Here's what we'll walk through:

• The Renewal-Ready Mindset why intuition isn't enough in renewal conversations
• Identifying adoption gaps before they become churn
• 30-min live demo: building renewal-ready reports and dashboards in Gainsight PX
• Best practices and a repeatable renewal evidence workflow
• Live Q&A on PX reporting, dashboard design, and retention strategy

This session is for PX Administrators, PX Ops teams, CS Managers, CS Leaders, Digital CS Teams, and anyone responsible for product adoption, retention, or renewal success.

Coming up next in PX in Practice — Session 3: Getting Customers to Use What They Paid For