What’s New in Gainsight CS: Latest Updates + Pulse Highlights

A lot has happened at Gainsight lately! We shared some big announcements at Pulse, and now we have a new round of Gainsight CS updates to show you.

Join us for our next release webinar! We’ll kick things off with a recap of the biggest announcements from Pulse, then walk through the latest Gainsight CS updates and show you how the new capabilities can help your team better understand customer health, collaborate with customers, and build more effective customer journeys.
 

What you’ll see

• Catch up on Pulse: Hear the biggest announcements from the keynote, including what's ahead for AI and agents in Customer Success
• Put AI agents to work: Get a look at Agent Studio and the CSM Adoption Agent, including how teams can build AI workflows around their processes and identify adoption gaps
• Get a better picture of customer health: See how you can bring Staircase AI health scores into your scorecards
• Build customer journeys faster: See how AI-generated action nodes and reusable query templates make it easier to create and manage programs

We'll show you the updates in action, share practical ways to use them, and answer your questions live. So, if you have something specific you want to know, bring your questions.