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Closed (Duplicate)

Improvements to Search Page

Related products:CC CommunityCC Search

Kgastaldo
  • Helper ⭐️⭐️⭐️
  • 174 replies

On the search page, I’d like to add:

  • A way to see topics without any replies
  • A way to see topics without a best answer (separate from above)

We desperately need a way to surface these two things, but then sort them by category. Right now I’m manually adding and removing a “zero” tag for topics without replies. Several people have asked me for a similar tag for “unanswered.” That’s a lot of daily admin maintenance. 

10 replies

  • Helper ⭐️⭐️⭐️
  • 732 replies
  • May 6, 2021
Updated idea status NewOpen

  • Helper ⭐️⭐️⭐️
  • 732 replies
  • May 6, 2021

Hello @Kgastaldo thanks for taking the time to write this idea and I'm sorry to hear about this manual work. On top of your idea about the search, what do you think of having widgets to automatically display those lists of topics? Like we have a widget to show "Recently active topics" and "help others". Also, is this feedback coming from your end-users? Or is this an internal need?


  • Helper ⭐️⭐️⭐️
  • 732 replies
  • May 6, 2021

I actually now see that you have already posted an idea about what I am suggesting 

 


Kgastaldo
Forum|alt.badge.img+1
  • Author
  • Helper ⭐️⭐️⭐️
  • 174 replies
  • May 7, 2021

I’d be open to widgets! I have employees who want to help, but need an easy way to get a list of topics that need replies/answers, sorted by category. The “help others” list can’t be sorted and it’s a lot to dig through. Also, some people want to find topics with no replies, not just no best answer. We have a lot of employees who participate, so I can’t give them all mod rights. 


Alex Campos
  • Gainsight Employee ⭐️⭐️
  • 42 replies
  • February 9, 2022

@Kgastaldo 
It seems that your idea here is very close to this one: 

Media not available

I want to merge the two, adding to the above-mentioned one the possibility to search 

  • A way to see topics without the best answer (separate from above)

The reason I would merge this one into the other one is purely based on the time the idea has been open.

Please let me know if your idea is totally reflected in the other one

 

 


DannyPancratz
Forum|alt.badge.img+7
  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 961 replies
  • February 9, 2022

@Alex Campos FYI that link isn’t working for me, it begins with

https://gainsight-us.insided.com/

instead of community.insided.com and seems to be trying to me to sign into the Control backend of InSpired. 

I was able to access (and vote for!) the idea by modifying the URL to begin with community.insided


Kgastaldo
Forum|alt.badge.img+1
  • Author
  • Helper ⭐️⭐️⭐️
  • 174 replies
  • February 9, 2022
Alex Campos wrote:

 

Please let me know if your idea is totally reflected in the other one

 

 

It’s not covering both - but you can merge. My idea is two-fold, but I’d be okay with just the functionality of being able to see topics with no replies on the search page. Basically, I need end users to be able to find topics in their category of interest, with no replies. 


Alex Campos
  • Gainsight Employee ⭐️⭐️
  • 42 replies
  • February 9, 2022

@Kgastaldo I'll append your suggestion to the other idea before merging.
@DannyPancratz you are very right about my mistake, here is the correct link.


Alex Campos
  • Gainsight Employee ⭐️⭐️
  • 42 replies
  • February 9, 2022
Idea merged into:

All the votes from this idea have been transferred.

Alex Campos
  • Gainsight Employee ⭐️⭐️
  • 42 replies
  • February 11, 2022
Updated idea statusOpenClosed (Duplicate)

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