You might have found yourself in situations where you would like a subject expert to publish an insightful article on the community or the product managers at your company to use the community for the feature releases and product news, but getting them do to it is not that convenient for many different reasons. Now all they need to do is prepare the content and you can publish it on their behalf.
How to publish content on behalf of another user?
- Go to Create → New Article or → New Product Update
- Fill in the required details (e.g title, description, where to publish it) and any extra settings you might need
- In the sidebar of the topic creation page there is a section called “Author” (image below). From there you can search and pick a community account to be the author of that topic.
- Save the draft, and when ready schedule it for publishing or publish right away.
- A confirmation modal will be shown upon the scheduling or publishing action. This modal will inform the user that they are about to schedule/publish the topic on behalf of the user who was picked as the author.
Important additional information about this feature
🥸 On the author list, all accounts with the main role “registered”, “super user”, “moderator”, “community manager” and “administrator” will be displayed. “Banned” users and unconfirmed accounts are excluded
The creator of the topic will be displayed in the version history but will not be shown in other moderation overviews in Control.
Once the topic is saved as draft, the author of the topic will be saved and displayed accordingly on the article or product update preview.
The confirmation modal will not be shown if the author is the same as the creator (not posting on behalf of another user).
When an author is chosen, we do not check if that user has permissions to view content in the category or module where the topic will be published. The moderator should be aware of this and increase permissions for the author, if necessary.
The author will receive the email notifications related to the topic’s activity, the gamification rewards, and will be visible in dashboards and analytics.
