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Invite users to groups using invite links

  • August 20, 2021
  • 37 replies
  • 1355 views

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37 replies

revote
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • August 23, 2024

Thanks @Kenneth R.

All the phrases worked nicely but this phrase:

 

Forum - group.joined.successfully - You've joined {g}!

 

Isn´t for this banner:

 

 

Or if it is, it doesnt change the copy. I tested with and without variable {g}.

Any ideas? 😊


Kenneth R
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  • Expert ⭐️⭐️
  • August 27, 2024

Hey @revote - is your setup here based on invites by any chance?  If so, it might be this one:

Forum - groups.invite.joined - You have joined {g}


revote
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • August 27, 2024

Hey @revote - is your setup here based on invites by any chance?  If so, it might be this one:

Forum - groups.invite.joined - You have joined {g}

Yeah, it was this phrase. Thanks 😊


Erik_
  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • November 8, 2024

Hey @revote - I believe these are the ones you’re looking for:

Forum - group.joined.successfully - You've joined {g}!

Forum - groups.invite.modal_title - Join {g}
Forum - groups.invite.modal_body - You will become a group member automatically after logging in or creating a new account.
Forum - groups.invite.modal_confirm - Log in to join

 @Kenneth R, I'm editing these phrases now, and the one for the pop-up title doesn't quite do what I want. If I put {g} the title becomes

Word lid van a group

Which not only is not correct Dutch, but also doesn't tell the user which group they're about to become a member of.

If I use {group_name} as a variable, which works in other phrases and templates, I get this. Is there another variable I can use to get the group name in the title? Or is this always fixed and I should think of a more generic title.

 


Kenneth R
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  • Expert ⭐️⭐️
  • November 18, 2024

Hi ​@Erik_ - I believe this variable simply doesn’t work here and that, indeed, the best approach here is to go with a more general title.


emiller
  • Helper ⭐️
  • November 19, 2024

@Kenneth R Do group invite links make sense for launching a private group in a closed customer community with SSO authentication?  Our current login flow requires members to access the community from within our application.  If we want to invite a mix of customers - some already registered community members and others not, would using the link give them an easier path or would it actually make it more difficult?


Kenneth R
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  • Expert ⭐️⭐️
  • November 25, 2024

Hi ​@emiller - that’s tough to say without knowing your SSO flow.  What I would suggest is to test and see if your SSO flow (for both login and registration) re-directs smoothly to the original link i.e. the group.  If not, it could be a dead link and perhaps another approach might indeed be better.


  • Contributor ⭐️⭐️
  • February 4, 2026

I just sent a message through email (Hubspot) with the attached link. Once my user signed in they were given a screen that says “access denied”, how do I get around this?  

 


revathimenon
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  • Gainsight Community Manager
  • February 5, 2026

Hi ​@hopoatem 

Just clarifying - did you send the link to a private or hidden or public group?

 


  • Contributor ⭐️⭐️
  • February 5, 2026

@revathimenon- yeah, good question - it was to a hidden group!

 


revathimenon
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  • Gainsight Community Manager
  • February 6, 2026

Ah, then that’s the catch ​@hopoatem  - they will need to be added from the back end with their user name.

Hope it worked out for you though!


JeyBueno
  • Contributor ⭐️
  • February 26, 2026

Hi Team,

We’ve been trying to add Japanese phrases with several module names and keys but unsuccessful to show the Japanese labels. May I know the correct Module and Key for the following labels in the phrase editor?

  • groups.invite.modal_title
  • groups.invite.modal_body
  • groups.invite.modal_confirm
  • error.forbidden.title

They appear in a modal when a not-logged-in user tries to access a hidden user group with the invitation URL.
Also regarding the error.forbidden.title, it worked in the Sandbox environment but doesn't in the Production environment.

Thanks for all your help!