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Aha! and Gainsight

Related products:CS Data Management & Integrations
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    brooketut7
  • CurtisValentine
    CurtisValentine
heather_hansen
Wondering if anyone has worked with Aha! and Gainsight.   It looks like they have an integration with SF, and was wondering if anyone had successfully used SF as a bridge between GS and Aha!  We have a product feedback process in Timeline in GS, and are looking for a way to get that data into Aha!  Thanks!

    33 replies

    bill_davis
    • bill_davis
    • Contributor ⭐️⭐️⭐️
    • 22 replies
    • April 23, 2018
    I am following.

    I too have a need for this and need to make it visible. 
    christine_melnyk_0708f9
    Following! Would love to learn details on a successful implementation and do one as well.
    ben_park
    • ben_park
    • Contributor ⭐️⭐️
    • 3 replies
    • June 5, 2018
    Same here! 
    mark_gecsey
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    • mark_gecsey
    • Contributor ⭐️⭐️⭐️⭐️
    • 34 replies
    • June 5, 2018
    Would love to hear about this as well. We’d really like to integrate the two and hear about successes and challenges others have faced.
    Mark Gecsey
    dan_ahrens
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    • dan_ahrens
    • Expert ⭐️⭐️⭐️
    • 1984 replies
    • June 5, 2018
    Would anyone be willing to share how their Product team is integrating with their CS team and/or how Product Management is using Gainsight (either via a license or using Gainsight data in some other way)?
    VP of Customer Success at Forcepoint
    heather_hansen
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    • heather_hansen
    • Author
    • VIP ⭐️⭐️⭐️⭐️⭐️
    • 955 replies
    • June 5, 2018
    We're providing our product teams with an export of our Product Feedback timeline activity on a monthly basis.  Ideally, we're looking for a way to potentially have that info instead feed into Aha! directly.
    J
    1 person likes this
    • J
      jmendoza
    mark_gecsey
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    • mark_gecsey
    • Contributor ⭐️⭐️⭐️⭐️
    • 34 replies
    • June 5, 2018
    Our CS teams will capture feedback on behalf of our customers and present that data to our Product teams through regularly scheduled review meetings and roadmap discussions.
    Mark Gecsey
    smathew4
    • smathew4
    • Contributor ⭐️⭐️⭐️⭐️
    • 28 replies
    • June 5, 2018
    We are in the process of implementing the Aha/SFDC integration package (actually just installed the package into Prod today) It seems the data is a one-way sync from Aha to Salesforce (the OAuth is setup from Aha using SFDC credentials), so I don't think the data you enter into Timeline can be synced up to Aha using this integration.

    The integration calls Aha Ideas and allows you to browse, create, and upvote ideas through the Ideas portal, by clicking a button embedded in a VF page on the Account, Opp, or Case. We are hoping we can add this VF page onto the Gainsight C360 page to replicate the native SF experience
    heather_hansen
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    • heather_hansen
    • Author
    • VIP ⭐️⭐️⭐️⭐️⭐️
    • 955 replies
    • June 5, 2018
    Ah!  Thanks.  Good to know.  I'll pass that along as well.
    dan_ahrens
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    • dan_ahrens
    • Expert ⭐️⭐️⭐️
    • 1984 replies
    • June 5, 2018
    So I'm guessing you have a specific activity type for Product Feedback or a field that is triggered if the notes have Product Feedback?

    What other mechanisms does your Product team use to gather and categorize and prioritize product feedback requests?
    VP of Customer Success at Forcepoint
    heather_hansen
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    • heather_hansen
    • Author
    • VIP ⭐️⭐️⭐️⭐️⭐️
    • 955 replies
    • June 6, 2018
    Correct.  We have a specific activity type for Product Feedback.  They also do user experience sessions and capture feedback that way.
    D
    • dbowen
    • Contributor ⭐️
    • 2 replies
    • September 15, 2022

    I would like this integration too. We’re just starting to use the SF to Aha integration.

    rahul_prayakarao
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    • rahul_prayakarao
    • Gainsight Employee ⭐️
    • 176 replies
    • October 3, 2022

    Hello everyone,

    We are planning to build a direct integration with Aha! very soon. Which will be a bi-directional sync. A CSM will be able to create an Enhancement Request on behalf of their customer in Gainsight. This will be pushed to Aha and then when a Product Manager takes some action on that request we will be able to send additional data points (status, release date, PM working on it, etc.) back into Gainsight.

    If this feature adds value, I am looking forward to speaking with you directly to understand some additional use cases. Do let me know @heather_hansen @dbowen 

    P
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    Jef Vanlaer
    6 people like this
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      parimala_agnihotri
    • J
      jmendoza
    • Jef Vanlaer
      Jef Vanlaer
    • mightylud
      mightylud
    • Alicia Fisk
      Alicia Fisk
    • vramirez
      vramirez
    heather_hansen
    Forum|alt.badge.img+13
    • heather_hansen
    • Author
    • VIP ⭐️⭐️⭐️⭐️⭐️
    • 955 replies
    • October 3, 2022

    @rahul_prayakarao  We’d love to hear more about what you are thinking. We recently purchased PX as well and are rolling it out in our products.  PX has a feedback feature in the knowledge bot. It would be great if that feature integrated with our Aha instance. Then customer feedback could come right from the product at the time a user is thinking of it, and then, we’d also be able to display that in CS with the status updates, etc. from Aha!

    bradybluhm
    1 person likes this
    • bradybluhm
      bradybluhm
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    Forum|alt.badge.img+1

    We are using Aha and Salesforce integration and actions are being taken directly in Aha portal.
    As long as the SSO is active we have an internal portal where CS can view the ideas, upvote etc directly in Aha interface. This allows both CS and Sales to put in feedback irrespective of how they access - via Salesforce or GS.
    We simply use the objects in Salesforce to report in C360 on the Aha ideas.

    P
    Forum|alt.badge.img+1

    Has anyone does anything different for this integration recently?

    Jef Vanlaer
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    • Jef Vanlaer
    • Helper ⭐️⭐️
    • 187 replies
    • November 4, 2022
    rahul_prayakarao wrote:

    Hello everyone,

    We are planning to build a direct integration with Aha! very soon. Which will be a bi-directional sync. A CSM will be able to create an Enhancement Request on behalf of their customer in Gainsight. This will be pushed to Aha and then when a Product Manager takes some action on that request we will be able to send additional data points (status, release date, PM working on it, etc.) back into Gainsight.

    If this feature adds value, I am looking forward to speaking with you directly to understand some additional use cases. Do let me know @heather_hansen @dbowen 

     

    @rahul_prayakarao If you're looking for more feedback, feel free to reach out. Our product team is using Aha! and feature requests from users/customers are mostly filed via our CSMs.

    rahul_prayakarao
    1 person likes this
    • rahul_prayakarao
      rahul_prayakarao
    S
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    • steokeogh
    • Contributor ⭐️⭐️
    • 6 replies
    • February 13, 2023

    @rahul_prayakarao , 

    Do you have any update on this enhancement? 

    Will there be a beta program similar to ProductBoard?

     

    T
    1 person likes this
    • T
      tricia
    rahul_prayakarao
    Forum|alt.badge.img+1
    • rahul_prayakarao
    • Gainsight Employee ⭐️
    • 176 replies
    • February 13, 2023

    @steokeogh Aha integration might go live in Q1/Q2 timeframe. We are not sure if we want to do a beta for this. I will share that information in this thread when a final decision is made.

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    S
    T
    5 people like this
    • P
      parimala_agnihotri
    • S
      steokeogh
    • T
      tricia
    • Alicia Fisk
      Alicia Fisk
    • vramirez
      vramirez
    vramirez
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    • vramirez
    • Contributor ⭐️
    • 1 reply
    • February 16, 2023

    We use AHA as well and will very excited when this rolls out!  If you decide to do Beta first, we’d love to be part of it.

    Vanessa Ramirez
    rahul_prayakarao
    Forum|alt.badge.img+1
    • rahul_prayakarao
    • Gainsight Employee ⭐️
    • 176 replies
    • February 16, 2023

    Sure @vramirez . Made a note of it.

    sshroff
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    • sshroff
    • Gainsight Employee ⭐️⭐️
    • 53 replies
    • May 12, 2023

    Hi all, for those of you anxiously awaiting our Aha! integration, please note this is delayed by one business day and will be deployed this Monday, May 15th instead of today. 

    Sonia Shroff, CS Ops Program Manager
    rahul_prayakarao
    anirbandutta
    revathimenon
    3 people like this
    • rahul_prayakarao
      rahul_prayakarao
    • anirbandutta
      anirbandutta
    • revathimenon
      revathimenon
    anirbandutta
    Forum|alt.badge.img+2
    • anirbandutta
    • Expert ⭐️
    • 1804 replies
    • May 16, 2023
    sshroff wrote:

    Hi all, for those of you anxiously awaiting our Aha! integration, please note this is delayed by one business day and will be deployed this Monday, May 15th instead of today. 

    Converted this thread to an Idea for you to mark as ‘Implemented’ when feature hits prod @rahul_prayakarao :) 

    It's an opportunity for engagement
    rahul_prayakarao
    Forum|alt.badge.img+1
    Updated idea statusNo Status→IN DEVELOPMENT
    rahul_prayakarao
    Forum|alt.badge.img+1
    Updated idea statusNo Status→IN DEVELOPMENT

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