We are currently onboarding approximately 25 different product teams to our instance of Gainsight. We have decided, rather than to add dozens of custom fields to the relationship table for each product team, that we will create a custom low-volume object (as needed) for each team. This only adds one additional field to the Relationship object, and keeps things cleaner.
The problem now is that users don’t know where to go to edit their data. If it’s a “standard field”, they make changes on the attributes page. But if it’s one of their custom fields, they have to navigate to the related list, open the related record in edit mode, and update the data there.
This is not an ideal experience. Users have to remember which fields are located on each object, and then navigate and edit accordingly.
Since these objects have a 1:1 relationship with the Relationship object, we are requesting that those fields are also able to be edited from the R360 attributes page. So in essence, any time a relationship (or Company) looks up to another low-volume object, Gainsight would allow fields on that object to be made editable on the R30/C360 layout. I believe it already works this way when you need to edit a Company-level field from the R360.
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Add the ability to edit a related record from the C360/R360
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