We are using Gainsight NXT. And working in an Enterprise organization, with complex customer relationships and multiple product offerings, we need a better way to limit what Gainsight users can see and do in the platform.
For example, we would like CSMs to be able to view all customers/relationships, but they should only be able to edit the accounts that they are assigned to.
Another example would be to restrict edit access to certain fields, either on the Company object, the Relationship object, or a custom Low-Volume object.
I have heard that field-level security is in the mid-term roadmap, per this post by Preethi George:
Today, some of this can be controlled by virtue of 360 layouts, and data permissions, but that does not scale, and has its own limitations.