Our customer support team will be moving to ServiceNow at the end of the year and we would really like to be able to connect the two systems. Similarly to how there’s an integration with Zendesk and SFDC, it would be great to be able to connect to ServiceNow as well.
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Integrate with ServiceNow
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Thanks for sharing this idea
I think the biggest one would be being able to start a service now ticket from a community post. We want to be able to quickly get our customers to the customer support team so that they can solve their issues.
Any analytics surrounding that would be helpful like:
- # of tickets created on community
- # of tickets solved that started on the community
- Importing ServiceNow ticket data to calcuate self-service score
- # of users who viewed the answers once posted
Drew -- Senior Communications Manager
1 person likes this
We are Looking for / it would be great if have ServiceNow integration, where moderators can create case in serviceNow through API from community or Community Post.
- That can help moderators create cases in our case management tool(ServiceNow) directly from post or start point from community - Case management ticket with data via API
Our customer support is moving to ServiceNow and we would like integration for a seamless experience for customers who need help and come to the community (pretty common)
Also interested in this integration.
Same use case as others have described - Ability to create a SN ticket from CC. Tracking metrics around self-service.
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