Ability to create success plan objectives and tasks via rules engine
+2We would get benefit from this too! We have several products that could be sold and having them generate when a success plan is already created would be great.
Appending templates while updating existing success plans via rules is in short term roadmap. But I understand the requirement is to directly copy the objectives stored in a different object and paste them as CTAs in a specific success plan, let’s call it “customer objectives” success plan. The challenge here is
- since objectives captured by sales and Success Plans are two different objects/tables without any direct mapping, how does the user configure a rule such that only the “customer objectives” success plan is populated with the objectives (A company could have multiple Success Plans with similar name and within the same SP type). One way to narrow down to “customer objectives” success plan is filter by company, success plan type, status and name. In this case too there could be more than one Success Plan which matches the criteria hence all those success plans will updated with new CTAs.
We are evaluating few solutions but there are not in immediate roadmap.
+7Appending templates while updating existing success plans via rules is in short term roadmap. But I understand the requirement is to directly copy the objectives stored in a different object and paste them as CTAs in a specific success plan, let’s call it “customer objectives” success plan. The challenge here is
- since objectives captured by sales and Success Plans are two different objects/tables without any direct mapping, how does the user configure a rule such that only the “customer objectives” success plan is populated with the objectives (A company could have multiple Success Plans with similar name and within the same SP type). One way to narrow down to “customer objectives” success plan is filter by company, success plan type, status and name. In this case too there could be more than one Success Plan which matches the criteria hence all those success plans will updated with new CTAs.
We are evaluating few solutions but there are not in immediate roadmap.
It’s not so much about copy and pasting objectives from sales into CTAs, it’s about being able to say “if criteria A is met, assign Objective CTA 3. If Criteria B is met, assign Objective CTA 2.” That sort of thing.
Similar to how a non-Objective CTA is assigned today, but in this case more of a sub-action within a Success Plan Rule Action (at least in the context of the initial creation of a success plan).
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.