The Known Issues Tracker is great!
I see that notifications for known issues is something being considered as an enhancement. I’d also like to be able to subscribe to the product(s) I use.
Benefit for Gainsight:
Ticket deflection and efficiency. I imagine that’s part of the benefit of the KIT, but the current state requires that a user 1.) is aware of the KIT / remembers it exists, and 2.) proactively checks the KIT before submitting a support ticket, asking a question, contact their CSM, etc.
Benefit for Admins:
Proactive alerts and awareness of known issues. Allows us to consider mitigation if necessary. Or at least saves us the time of investigating or troubleshooting issues.