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The Known Issues Tracker is great! 

I see that notifications for known issues is something being considered as an enhancement. I’d also like to be able to subscribe to the product(s) I use.

Benefit for Gainsight:

Ticket deflection and efficiency.  I imagine that’s part of the benefit of the KIT, but the current state requires that a user 1.) is aware of the KIT / remembers it exists, and 2.) proactively checks the KIT before submitting a support ticket, asking a question, contact their CSM, etc. 

Benefit for Admins:

Proactive alerts and awareness of known issues. Allows us to consider mitigation if necessary. Or at least saves us the time of investigating or troubleshooting issues. 

This was inspired by the following sequence: 

  1. happened to notice a CTA for the KIT on the community home
  2. looked at the KIT for the first time in 2+ months
  3. noticed a known issue relating to a ticket I opened 3+ years ago that was closed assuming the issue was on our side. 

WIthout 1 & 2, I would have never known about 3. And when it’s fixed, I would have continued not using the feature with the known issue, as I’d have never known it was resolved. 

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