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As noted in this documentation and confirmed by support, JO analytics can take up to 24 hours to display any email metric results. This is not noted anywhere in the UI of the product and would be an easy way to avoid confusion when the results do not appear right away after publishing a program.

 

As an admin, it would save me time by having information like this available within the UI. There is an option to “refresh” results within the program analytics, but there is no note present so it just looks like either the program didn’t work, or didn't produce results.

 

This “quick fix” would help admins decrease time they need to spend debugging or searching for an answer.

 

 

This came up for us today. It’s not a huge problem in itself, but if people dont know about the lag time it does create confusion. A callout would probably be enough to nip that in the bud.

Definitely come up for me, and a trend I’ve noticed most frequently over the past month or so, moreso than in the past. Curious whether there’s any particular changes that might have caused that shift.

A callout would probably be enough to nip nconfusion about the lag time] in the bud.

👆

Great idea, @TMaier!

Maybe it’d be possible to have a popup appear on the analytics screen (could go in the new dynamic program builder since it’s probably not worth building into the current program builder at this stage) that would only load within 24 hours of the program launch time (since that info should be easy enough to grab) that stated the “stats may take up to 24 hours to populate” with a link to the support documentation. 🤔 Screenshotting something like that with the name of the program visible would go a long way toward easing internal reporting requests if there was a delay.

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