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gunjanm
gunjanm
Expert ⭐️
September 20, 2021
Open

Auto Unfollow Notification Settings

Related products:CS C360 & R360 & P360
  • September 20, 2021
  • 25 replies
  • 597 views

Love the auto-subscription feature based on role assignment on Company and/or Relationship records as detailed here: https://support.gainsight.com/Gainsight_NXT/Notifications/Admin_Guides/Admin_Notification_Settings#Configuring_Auto-Subscription_for_Notifications 

However, when someone is unassigned from, say, the CSM user lookup on a Company, they are not automatically unfollowed from the Company. That’s not fun. Let’s fix that please. 

 

Collating requirements from @Elana Cipin’s idea before merging the two:

(1) Have ability to report on what Companies you are following (I understand this might be available in SFDC, but not NXT).

(2) Have ability as an admin to Mass unfollow

 

    25 replies

    Cornelia
    Cornelia
    Contributor ⭐️⭐️⭐️⭐️⭐️
    September 21, 2021

    Hello @gunjanm, thanks for your post and feedback, will have our Product Manager look into your feedback and circle back to you on this.

    C
    chethana
    Expert ⭐️
    September 22, 2021

    Hello @gunjanm 

    I agree, this wehave in our roadmap. I will update once we fix this.

      C
      chethana
      Expert ⭐️
      September 29, 2021

      Hello All, 
      This is in our near term roadmap, we will keep you posted about updates.

      gunjanm
      gunjanmAuthor
      Expert ⭐️
      April 4, 2022

      @chethana thank you - I am now at a new company and facing the same issue and request from several CSMs. Do we have an idea of timeline? What is “near term”? If there is any opportunity to beta test, we would love to do it. 

      Gunjan
        anirbandutta
        anirbandutta
        Expert ⭐️
        April 6, 2022

        @chethana thank you - I am now at a new company and facing the same issue and request from several CSMs. Do we have an idea of timeline? What is “near term”? If there is any opportunity to beta test, we would love to do it. 

        @gopal_rao_kallepu would you be able to share something on this item?

        It's an opportunity for engagement
        benwanlessmenlo
        benwanlessmenlo
        Contributor ⭐️⭐️⭐️⭐️⭐️
        September 27, 2022

        How about a way to view a list of “Follows” for each User?

        And a way to manage the “Follows” list both for Admins and Users?

          anirbandutta
          anirbandutta
          Expert ⭐️
          December 13, 2022
          The following idea has been merged into this idea:

          All the votes have been transferred into this idea.
          It's an opportunity for engagement
            bmayden
            bmayden
            Contributor ⭐️⭐️⭐️⭐️
            May 18, 2023

            Agree with Ben’s comment. It’s challenging to even see who you’re following and unfollow. So any way we can see that as a whole would be awesome. 

              benwanlessmenlo
              benwanlessmenlo
              Contributor ⭐️⭐️⭐️⭐️⭐️
              July 11, 2023

              This would be great to have! I’m so happy its in the planned status.

                jparker
                jparker
                Contributor ⭐️⭐️⭐️⭐️⭐️
                July 12, 2023

                Has anybody verified with their users that the auto-follow is working as expected? I have a ticket open and Support has advised the following:

                As per current functionality, it doesn't automatically update the auto-subscription(Following) flag for the updated/newly added CSM to the company. Admins have to manually re-save the Notifications Settings from the Administration tab, so that, the backend process will pick the latest data and update the Auto-subscriptions accordingly.

                 

                They are suggesting that auto-follow is only applied when you remove/add/save the settings in the instance-level Notification Settings (e.g. https://xxxxx.gainsightcloud.com/v1/ui/notificationsettings#/) and not when the Company :: CSM field is updated

                I would definitely like mass/auto-unfollow to work but it’s even more important for auto-follow to actually be ‘auto’

                Looking for my next role: Gainsight Lead / CS Ops Product Council Member. Let's connect: https://www.linkedin.com/in/jon-parker/
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