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m4rc
Helper ⭐️
August 3, 2020
Released

Community notification centre for likes, mentions, quoted replies, poll votes, best answers

Related products:CC Notifications & Subscriptions
  • August 3, 2020
  • 37 replies
  • 699 views

Our super users are asking for a new piece of community functionality - a destination notification centre which collates all activity in which they’ve been mentioned, received a like, been quoted in a reply, had someone vote in their poll, had someone choose their reply as a Best Answer.

This is for highly engaged members who are too active for email notifications - it fills up their inbox. 

What they need is a notification centre within the community itself where they can check all the recent posts which affects them. It could possibly form part of a user’s profile page? 

37 replies

Casstastr0phee
Contributor ⭐️⭐️⭐️⭐️⭐️
October 12, 2022

So many good points in this thread! Thanks everyone for sharing your thoughts. 

Agree that a notification icon would be incredibly useful for our members as well. I would agree with the Facebook analogy - many social platforms (LinkedIn, Instagram, Facebook, Reddit, etc.) have notification tabs that help members see where they are mentioned and what new topics have been commented on. It would be great if there’s an easy to so consolidate this information, since getting emails can be pretty taxing. 

One of my community members (an Advisory Council member, in fact) gave us feedback that he ignores the notification emails, because he doesn’t think its useful to open each email just to find that it’s not a topic he particularly cares about. It would be easier if he could see it all in one go, and choose (based on title/content) what to engage on. 

I follow Julian's nose, it always knows
Blastoise186
Helper ⭐️⭐️⭐️
October 12, 2022

I think for me as well, it would be extremely helpful to have a dedicated page where all the notifications can go, as well as having a pop-up notification centre like Atlassian does, such as these examples.

I’ve gotten pretty used to that way of doing things because I can just leave one page open somewhere and it refreshes itself anytime anything interesting happens. But at the same time, still have direct access to it from anywhere without leaving the current page.

Bug blasting absolutely everything... The Blastoise Way
revote
VIP ⭐️⭐️⭐️⭐️⭐️
November 8, 2022

Any news about this idea?

Paul_
Contributor ⭐️⭐️⭐️⭐️⭐️
November 9, 2022

I would welcome this feature so much. Some Super Users turn of notification mails because it's spammy, but a notifications a la FB or something would be less so. Like some said: this should be a no brainer.

Ditte
Helper ⭐️⭐️
November 9, 2022

This is becoming more and more important. We want to keep users on the platform when it makes sense, they shouldn’t have to go check their emails to see if they got a response to their topic, have been quoted, got a post marked as best answer, or mentioned in the platform. And most importantly, there’s no way to see if they got a like on their post, unless they find it back somehow through the community or their profile.

InSided as a platform is very, very strong, but it’s lacking severely in these ‘little’ quality of life features, that users come to expect based on their general internet travels.

Currently rocking the Sonos Communities
revote
VIP ⭐️⭐️⭐️⭐️⭐️
December 8, 2022

inSided, any updates here? We definitely want this. I think there is no one who doesn´t want? If so, why you don´t want this?

I understand that this makes users to browse the community more but side effect is that this annoys users as well. Every other social platforms has notifications / notification centre, people have used to. They found very weird that inSided doesn´t have it.

olimarrio
Gainsight Employee ⭐️
Gainsight Employee ⭐️
December 8, 2022

Check our latest roadmap update for some more information on what we have planned for this idea (relevant timestamp 12:55). FYI our FY begins in February.

 

 

revote
VIP ⭐️⭐️⭐️⭐️⭐️
December 8, 2022

Check our latest roadmap update for some more information on what we have planned for this idea (relevant timestamp 12:55). FYI our FY begins in February.

 

 

Awesome, thanks a lot ?

JeppePeppe
Helper ⭐️⭐️
February 21, 2023

Definitely wants this! We have users that has expressed the need for a notification center on multiple occasions 😊

tah-dah
jessicadaniels
Contributor ⭐️⭐️⭐️
April 25, 2023

Currently hosting an AMA and our guest experts have both asked “where can I find notifications?” because we are having some backend email notification issues. This would be amazingly helpful for folks who don’t want their inboxes filled with notifications, but that still want to be notified of activity! 

Jessica Daniels, Grove Community Manager