Hey Team!
Wanted to share some thoughts on the External Actions feature - more precisely when using a Get Request. This Action is useful, but it seems that we can only get data and not really do anything with it. At best, we can link that action to a Rule and get a downloadable file with the results of that Get Request.
Use Case:
One of the Use Cases I am having now is getting additional context from Intercom Conversations (specific Custom Fields that the default Intercom Connector doesn’t sync).
So the idea would be to get already existing Conversation IDs in our Gainsight Object and make a get request to get these Custom Field values and then update them within the same Object. Kind of like a circular flow.
Thanks!
