This post is mainly dedicated to Gainsight Home and the Customer Journey Widget, both of which can be personalized and both of which admins have no idea which users have personalized and which have not. I’ve run into this with Gainsight Home a lot, but just recently did so with the Customer Journey Widget. One of my users was wondering why he couldn’t see a new milestone I had configured and made available to everyone via the C360. It turns out he must’ve personalized his widget at some point (he didn’t remember doing so), and therefore my C360 changes did not apply to his layout.
How are we as admins supposed to be able to report on such instances? As Gainsight allows more and more end-user personalization, we need to have some kind of way to report on this stuff. As it stands, this is a major blind spot for us.
Perhaps you can implement something similar to this idea:
