Log FROM / TO / CC fields from emails into FROM / TO / CC timeline fields - Gainsight Assist and whatever comes next!
Hi all
We have (all have) the challenge of not being able to tell if an email was inbound or outbound when we log it to timeline (via Gainsight Assist or BCC to Timeline).
We’re deep into the development of an engagement score and we cannot consider that an email on its own is a meaningful touch, especially as we cannot tell - without looking at it - if it’s inbound or outbound. And populating internal and external attendees isn’t helpful in that sense.
It’s be great if Gainsight Assist would support logging persons/users in the following fields:
- FROM:
- TO:
- CC:
In parallel to internal / external to reflect exactly the reality of the email that was sent or received.
Or any other approach that would allow us to tell WHERE the external attendees are (from or to/CC)? After all, not trying to solution this.
This also applies outside of Gainsight Assist, to any feature which would allow auto-logging emails to Timeline
We really need to be able to differentiate inbound from outbound, and manually setting a boolean or similar for this would be yet another 30 seconds or so for each email which isn’t sustainable.