Our CS team heavily uses the Outlook widget on Gainsight home and would like to have events set as “private” filtered out of the widget.
New Idea
Outlook Calendar Widget hiding Private Events
+7Going to +1 this and add some of our notes as well -- this would be a huge enhancement and would allow our organization to actually take advantage of the functionality.
Right now, we don’t have this enabled as private events created for a CSM’s calendar would be visible to admins who are proxied in as the individual for troubleshooting. This is preventing our team from taking advantage of features like Timeline meeting logging with things like attendee information auto-populating.
While there’s an argument to be made that they aren’t truly private (A M365 admin could easily see all the info as well), it would go a long way to simply omit them from being included in the widget.
+2agree that personal events should either be able to be omitted or otherwise blocked out but not given any details. Impersonating users would allow for these to be seen.
+3Adding to this, because I think there’s a bigger issue I’m seeing in privacy. We’re a healthcare company and it’s possible that PII or PHI could conceivably be included in meetings that absolutely should NOT be added into GS.
+7My CSMs would also be interested in this option. We’ve raised it with Support before and they’ve told us it’s mainly an Outlook permissions issue, that they don’t have control over.. but I remain hopeful there might be something Gainsight could come up with to ameliorate our end users. Thanks!
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