Please Improve Out of the Box Email Reporting

Same as above. We are just starting with the digital programs, having to use DD is problematic to say the least.

As the links originally attached to the idea are no longer valid, I took the liberty to find the current ones and attached them here for reference:

 

Hello All, 

Thank you for all the feedback on this thread - I’m the current product manager for JO. 

Given the delivery timelines of the new JO projects we're currently engaged in, I should have a significant update for you within the next 3-6 months. 

Your understanding during this period of transition is greatly appreciated. 

I fully agree with @darkknight, @romihache, @bradley et al. The majority of our email analytics are not even done in Gainsight, but in dashboards in Domo.

This allows us to get insights from ALL of the emails our DX team sends, and lets us filter down to whatever subset of email templates, date ranges, program names, etc. as the situation calls for. Not only that, but we can very easily compare period-over-period data, AND share that information with external teams.

😀 It would be FANTASTIC if we could have insight into the individual email analytics within a multi-email journey, and even better if we could have the ability to set a date range filter.

Just musing here. 🤔

Thank you @vmallya for chiming in on this -- looking forward to seeing the future roadmap updates as the new dynamic JO project continues taking shape. Have a fantastic holiday season!

To add to the above, since I just now thought of it:

Would it be possible to add in individual link metrics within program analytics?

This is a VERY frequent use case for us, particularly for our product newsletter, event registration emails, and product update/support emails.

Do you have any updates to share now that it’s been 10 months?

​@kelly apologies for the delay. We are currently behind on our release schedule for the new version of JO due to higher priority tasks. I prefer not to provide another timeline on this ongoing thread, but I’m here to assist you build the reports you mentioned in the coming weeks and work on a user guide that may benefit others as well. This should provide some support until we can resume work on the reporting enhancements.

​@dayn.johnson I missed your question. You can access the link analytics from the Step-wise report in program analytics. Click on the bar chart for the email with links, and in the pop-up window, select the "Links Clicked" stats

​​@dayn.johnson I missed your question. You can access the link analytics from the Step-wise report in program analytics. Click on the bar chart for the email with links, and in the pop-up window, select the "Links Clicked" stats

 

 

Thank you ​@vmallya -- question on this: if there are multiple links in tracked in the email, does it break those out in the section showing the individual link? And if yes, is there an upper limit? (ex: in advanced JO, it maxes out at 5 links)