regarding the Salesforce Service (tickets) integration with Staircase.
Currently, we can see that most case-related data is successfully syncing. However, our business team is looking to include the chat transcript data stored in the MessagingSession object as part of the Staircase case sync.
The intent is to enable Staircase to analyze these transcripts and derive sentiment insights, particularly to flag and notify when negative sentiments are detected.
For quick reference, I’ve attached a screenshot showing how this data appears within Salesforce.
