Subscription Data

@daniel.boon would you be able to share if being able to see who subscribed is on the future roadmap? We’re particularly interested in seeing who subscribes to our Product Updates section. 

@Cristina or @Sebastian 

Do we have an update on this idea?

Any news on this? This is essential to our use of this platform efficiently!

Agreed, wholeheartedly. It’s obvious the data is there since the system knows to push out Product Updates to the subscribers. Tracking subscriptions is a key part for my team in tracking engagement. Also, we may wish to email just the users who are subscribed with relevant information - or vice-versa, to increase subscription volume. What do we need to do to push this idea forward?

Seeing data on subscribed users is essential for us, as we’re also planning to use Community for Product News instead of an email campaigns. 

Any news on this one?

Voting for this as well! 

Adding my support for this idea. Knowing how many of our customers are receiving product update information is critical to our success. 

Wanting to bump this one back onto everyone’s radar as we are having issues with our notifications not going to specific users. 

I have this exact issue right now with users stating they are not receiving communications. It is hard to confirm if they are actually subscribed if I can’t see a report or list of who has subscrbed first. 

We are hoping to move some of our critical comms to the Gainsight Community platform. Without robust analytics on who is viewing each post, we were hoping to use email campaigns to ensure deliverability, open rates, clicks, etc. However, without the ability to see who has opted out of emails in general, we cannot view critical metrics to make this shift happen (e.g. which internal users have unsubscribed all together).