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nicole_mendonca_6a33dc
nicole_mendonca_6a33dc
Contributor ⭐️⭐️
June 29, 2016
Discovery

The option for a "back" button in the Surveys.

Related products:CS Surveys & NPS Management
  • June 29, 2016
  • 44 replies
  • 796 views

Currently in the Survey tool, the end recipient is unable to go "back" a page once they select "Next" page. Would love to have the option in case the end recipient needs to go back and edit/add/remove something. 

 

Adding content from @jascharf10’s related Idea:

It would be nice to have a back button on a multi-question survey, along with a submit button. For example, I am creating the following question in a multi-question survey:
 

backbutton-1c4ae324-7470-497c-ad74-f99864a361c2-556018068.png



And it would be nice if a customer could go back to confirm what the previous question was, or it would be nice to just go back in general to review answers earlier in the survey. 

    44 replies

    praneet
    praneet
    Helper ⭐️⭐️⭐️
    June 29, 2016
    Hi Nicole,
    Thanks for the idea, we are considering this feature for future roadmap but it's not on our priority list as of now. I would wait to see if other customers have similar request, it helps me prioritising this feature request.
    tom_gerth
    tom_gerth
    Gainsight Employee ⭐️⭐️
    July 18, 2018
    I received a similar request from a customer last week.  Not sure if we have any current plans to prioritize this idea?
    Enterprise Support Manager, Gainsight
    hardik_mota
    hardik_mota
    Helper ⭐️
    February 26, 2019
    Hi team,

    One of my customer (David) from the Tradshift company is also looking for the same feature.

    Do we have any update or ETA on this one?

    Hardik
    karen_langevin
    karen_langevin
    Contributor ⭐️⭐️
    March 7, 2019
    I would really like to see a "Back" button added to the survey function. It ensures we are getting the data the respondent intended. Preventing the client from "going back" means they can't change or correct their responses if they realize they made a mistake. It devalues the data we collect in a survey. It's a small margin, but a margin non-the-less. How can we priortize this enhancement?

      cynthiam
      Contributor ⭐️⭐️⭐️
      November 7, 2019

      We need to use the survey functionality heavily for us to get the greatest value from Gainsight.  This seemingly basic functionality is sorely missing for us to optimize the experience for our customers.  Please prioritize!  

        cynthiam
        Contributor ⭐️⭐️⭐️
        November 7, 2019

        Hi Nicole,
        Thanks for the idea, we are considering this feature for future roadmap but it's not on our priority list as of now. I would wait to see if other customers have similar request, it helps me prioritising this feature request.

        @praneet Any update on the roadmap priority for this since your post 3 years ago?  Would love to see this advance. 

        tiffany_hui
        tiffany_hui
        Contributor ⭐️⭐️⭐️
        November 22, 2019

        upvoting

          sai_ram
          sai_ram
          Expert ⭐️⭐️
          November 26, 2019

          @tiffany_hui  Back option is available in Survey 2.0. 

          tiffany_hui
          tiffany_hui
          Contributor ⭐️⭐️⭐️
          November 26, 2019

          Hi @sai_ram where can I locate this? I’m currently in properties of the Survey 2.0 and only see Submit and Next buttons. Thanks

            michael_sweeney
            michael_sweeney
            Helper ⭐️
            July 28, 2020

            Hey Team,

            Do we have an update here? I was speaking with a customer who would really like this back feature. At this time the “back” button is not available in Survey 2.0.

             

            Do we know when this will be available since it does sound like this has been on the roadmap?

             

            Thanks,

            Mike

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