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nicole_mendonca_6a33dc
Contributor ⭐️⭐️
June 29, 2016
Discovery

The option for a "back" button in the Surveys.

Related products:CS Surveys & NPS Management
  • June 29, 2016
  • 44 replies
  • 796 views

Currently in the Survey tool, the end recipient is unable to go "back" a page once they select "Next" page. Would love to have the option in case the end recipient needs to go back and edit/add/remove something. 

 

Adding content from @jascharf10’s related Idea:

It would be nice to have a back button on a multi-question survey, along with a submit button. For example, I am creating the following question in a multi-question survey:
 

backbutton-1c4ae324-7470-497c-ad74-f99864a361c2-556018068.png



And it would be nice if a customer could go back to confirm what the previous question was, or it would be nice to just go back in general to review answers earlier in the survey. 

44 replies

Contributor ⭐️⭐️⭐️⭐️
October 14, 2020

This is tagged as implemented but by the posts it seems to either not be on the roadmap or somewhere in the development cycle. Would like to know when this feature will be released as similar to the others we could definitely use a back button for multi-page surveys. 

sai_ram
Expert ⭐️⭐️
January 22, 2021

@josh.berger Back option is available in Survey 2.0. 

Contributor ⭐️⭐️⭐️⭐️
January 22, 2021

@sai_ram - Could you post a screenshot showing where to find the back button. I currently only see the following:

 

sai_ram
Expert ⭐️⭐️
February 10, 2021

@sai_ram - Could you post a screenshot showing where to find the back button. I currently only see the following:

 

@josh.berger apologies for the wrong info, my bad I was confused. 

What I understand correctly is the page flow is unidirectional A --> B --> C and not A <--> B <--> C. 

This is now with the product team. 

Contributor ⭐️⭐️⭐️⭐️
February 10, 2021

@sai_ram - Sounds good and thanks for the clarification. 

bradley
Expert ⭐️
February 10, 2021

+1 for this!

katie_b
Helper ⭐️
March 25, 2021

+1 from our team. As we start doing more complex surveys/more pages...this is a necessary feature.

Katie Baker
stephanienardone
Contributor ⭐️⭐️⭐️
April 9, 2021

+1 for my organization

emily.wright
Gainsight Employee ⭐️
Gainsight Employee ⭐️
December 1, 2021

@sai_ram Are you able to provide an update on this?  Last one was 9 months ago and it’s come up for a customer.

anirbandutta
Expert ⭐️
December 2, 2021

@harsha, what is the latest UX with Surveys?

It's an opportunity for engagement