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nicole_mendonca_6a33dc
nicole_mendonca_6a33dc
Contributor ⭐️⭐️
June 29, 2016
Discovery

The option for a "back" button in the Surveys.

Related products:CS Surveys & NPS Management
  • June 29, 2016
  • 44 replies
  • 796 views

Currently in the Survey tool, the end recipient is unable to go "back" a page once they select "Next" page. Would love to have the option in case the end recipient needs to go back and edit/add/remove something. 

 

Adding content from @jascharf10’s related Idea:

It would be nice to have a back button on a multi-question survey, along with a submit button. For example, I am creating the following question in a multi-question survey:
 

backbutton-1c4ae324-7470-497c-ad74-f99864a361c2-556018068.png



And it would be nice if a customer could go back to confirm what the previous question was, or it would be nice to just go back in general to review answers earlier in the survey. 

    44 replies

    Show previous replies
    sandeepchidiri123
    Contributor ⭐️⭐️⭐️⭐️
    November 21, 2022

    This would be great if we have a back button implemented in Surveys.

    We send surveys with 20 to 25 questions and it is getting difficult for the users to go back and change the responses.

    Stuart
    Stuart
    Helper ⭐️⭐️
    November 21, 2022

    +1 on this too, seems like a basic UI/UX requirement for surveys is missing!

    anirbandutta
    anirbandutta
    Expert ⭐️
    November 23, 2022

    @Sudipta Chowdhury could you pl jump in here?

    It's an opportunity for engagement
    Sudipta Chowdhury
    Sudipta Chowdhury
    Contributor ⭐️⭐️
    November 23, 2022

    Hi all, yes, the back button does make absolute sense. We did ideate this for the current quarter; however, due to other high priority items, this item was not picked up. 

     

    Saying that, we are finalizing items for our immediate roadmap (for the next 2 quarterly releases). I will keep the forum posted about any new updates in this regard. 

      jeremy_johnston
      jeremy_johnston
      Helper ⭐️
      February 28, 2023

      +1

      -JJ
      anirbandutta
      anirbandutta
      Expert ⭐️
      March 2, 2023
      The following idea has been merged into this idea:

      All the votes have been transferred into this idea.
      It's an opportunity for engagement
      sandeepchidiri123
      Contributor ⭐️⭐️⭐️⭐️
      March 2, 2023

      Hi GS team,


      Do we have any timeline on when this will be implemented?
      I can see this post has been created 6 years ago and I don’t see any update on it.

        anirbandutta
        anirbandutta
        Expert ⭐️
        March 2, 2023
        The following idea has been merged into this idea:

        All the votes have been transferred into this idea.
        It's an opportunity for engagement
        john.cowles
        john.cowles
        Helper ⭐️
        March 2, 2023

        Any update here?  This is basic survey functionality and our users are surprised that it is not there already like with many other survey tools available.  

          ralucagorbanescu
          Contributor ⭐️⭐️⭐️
          April 5, 2023
          The following idea has been merged into this idea:

           All the votes have been transferred into this idea.
           

          Hey there - it doesn’t seem like the votes were transferred to the new idea. Could you please look into it? There are 34 votes here that are not reflected into the new one and it would be a shame to lose sight of this one as it seems like a BACK button should have been something available from the get go. Thank you!

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