We often get the question from our community members if they can subscribe to products (product areas) since we have multiple products. Some customers want to follow specific topics about 1 or more products. In my opinion, this is a very important community b2b functionality.
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Our loudest feedback from users is that they’d like to stay subscribed to product updates (whether it’s all types or specific products), but to be able to customize how often these updates come into their inbox. For example, choosing to get all updates for a day, week, biweekly in a digest format so that they’re not inundated with separate emails when we post multiple product updates especially if you’ll be rolling out separate product levels. The extra noise forces them to have to choose between staying subscribed or not at all. I suspect having separate product areas to subscribe to might help some users, but for us the root solution would be more customization on the frequency of the notification emails.
Our loudest feedback from users is that they’d like to stay subscribed to product updates (whether it’s all types or specific products), but to be able to customize how often these updates come into their inbox. For example, choosing to get all updates for a day, week, biweekly in a digest format so that they’re not inundated with separate emails when we post multiple product updates especially if you’ll be rolling out separate product levels. The extra noise forces them to have to choose between staying subscribed or not at all. I suspect having separate product areas to subscribe to might help some users, but for us the root solution would be more customization on the frequency of the notification emails.
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This, one hundred percent.
Mckinsey & Co has had (for years) what I consider to be one of the absolute BEST subscription center, hands down. Individual subscription options, and they tell you how frequently (or what days) you’ll receive each newsletter.
Assuming you don’t have subscriptions on product areas but on Ideation and PU categories in the same way as community and KB, which do you think is more valuable for your customers to subscribe to? Would they want to get notifications for different products they use or the categories they have permissions to create/view ideas in (same for product updates module)?
Imagine the screenshot to be a category under the ideation module.
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Hello
Our platform contains 6 products, each of which requires specific product updates that are not applicable to all customers. What we'd like to see (and this may have already been addressed in the many comments above) is the ability for our users to subscribe by product area rather than to the entire Product Updates page as a whole. For instance, in the Gainsight example, we would like users to receive email updates about Gainsight CC specifically, rather than the entire collection of 333 product updates that includes Gainsight CS, PX, etc.
While filtering down to subcategories within Gainsight CC is amazing, like filtering to CC Analytics & Reporting or CC API & Integrations for subscriptions, having a subscription focused on a specific product area fits immediate needs. This approach may also translate nicely to other subscription flows you are considering, such as Ideas or Events.
Our platform contains 6 products, each of which requires specific product updates that are not applicable to all customers. What we'd like to see (and this may have already been addressed in the many comments above) is the ability for our users to subscribe by product area rather than to the entire Product Updates page as a whole. For instance, in the Gainsight example, we would like users to receive email updates about Gainsight CC specifically, rather than the entire collection of 333 product updates that includes Gainsight CS, PX, etc.
While filtering down to subcategories within Gainsight CC is amazing, like filtering to CC Analytics & Reporting or CC API & Integrations for subscriptions, having a subscription focused on a specific product area fits immediate needs.
I would also love this
Hey team! Just wanted to chime in here that our customers also want this functionality as only certain product update areas are relevant to them.
also interested if there is any update on allowing members to subscribe to tags. thanks
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