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steve_davis
steve_davis
Gainsight Employee ⭐️⭐️
December 28, 2017
Parked

Variant Email Templates In Email Assist

Related products:CS Cockpit & Playbooks
  • December 28, 2017
  • 83 replies
  • 1719 views

I have a request from a customer to be able to use (for example) the language variant when using email assist. In testing this it appears that it always defaults to the first in the list (English) when sending out. They'd like the email sent out to a contact outside the US to receive the email in the local language similar to the way that JO works. At this time it looks like they'd need to create a template for each language. 

    83 replies

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    jochle
    Contributor ⭐️⭐️⭐️⭐️⭐️
    October 15, 2020

    Is implementation still expected EOQ4?

    chethana
    Expert ⭐️
    October 15, 2020

    @jochle 
    Will be available end of Q1 2021.

    jochle
    Contributor ⭐️⭐️⭐️⭐️⭐️
    October 15, 2020

    Thanks, @chethana . Please let us know if this continues to be pushed. We are working hard to set expectations internally.

      chethana
      Expert ⭐️
      October 15, 2020

      Sure, i will keep you posted about the release timelines.

        keith_mattes
        keith_mattes
        Helper ⭐️⭐️
        January 29, 2021

        This has come up as a STRONG user-story from our CSM’s as we have international accounts and co-owned accounts with multiple resources.  As mentioned above, this will also cut down on the number of templates DRAMATICALLY. 

        This is even MORE impactful since the chrome plug-in template management could really use a Folder structure instead of the “wild west” and eternal scroll through templates :) 

        Sr. Customer Success Operations Analyst/Gainsight Admin/Data Nerd
        jochle
        Contributor ⭐️⭐️⭐️⭐️⭐️
        April 5, 2021

        @chethana @sai_ram Above you said this would be available EOQ1. We are into April now. Any update on this?

        Thanks!

        chethana
        Expert ⭐️
        April 5, 2021

        Hello @jochle 
        We are having some delay in releasing this feature. This is work in progress and this should be available by mid Q3. If it is available earlier than this i will keep you posted.

        jochle
        Contributor ⭐️⭐️⭐️⭐️⭐️
        April 5, 2021

        @chethana Sorry to hear that. Please let me know. Thanks.

        chethana
        Expert ⭐️
        April 8, 2021

        Hello @t.uzel 
        This is work in progress, i will update about the release of this feature.

        cjonas03
        Contributor ⭐️
        July 7, 2021

        Hi @chethana - will this release only be available in NXT? Or will it also be available in the Salesforce version too?

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