Upvoting here too. Our use case is the same as everyone’s.

Would be great if it automatically selected the version matching the language from the Person “Language” field, or default if not. AND to be able to change it. 

This way we could have our end users update the language from the person and help keep data quality. 

@mpatra - do you have an update on this item? I was shocked to see there are 100 people asking for this and it’s been open 6 years.

Cross posting here as well:
Just ran into this issue because someone asked me about using multiple versions in a playbook, and I assumed wrongly that the feature would be available after all this time and the revamps of cockpit and email templates.  I too noticed that it works in Gainsight Assist and Email Assist, but didn’t think to check playbooks since it seemed logical that they would all work the same.

Now, I have to create 2 separate tasks instead of just one, and that’s just more administrative work for the CSMs as well. 

How is this still an issue after all this time?

Even if multiple variants work in Gainsight Assist, if I didn’t know any better, I wouldn’t think it did.

Example screenshots below. 

I created four templates for our account teams to use in Gainsight Assist to promote conference registration, based on region and public vs. private sector.

Based on the second image, my eye does not go to the version selection box. Because there are critical differences in these templates, I want our account team to easily be able to apply the correct template, hence I need to create four templates when one should work in theory.

I would expect to see a larger callout prior to the template being applied if there are multiple versions, requiring the user to select their chosen template before even having the option to apply a template to their email.

Done my due diligence before posting 😉

Post is 7 years old. 

3 years ago:

Today:

What happened? Where’s the update explaining why an idea - that’s possibly amongst the most upvoted ideas - has been parked?

We’re over a 100 orgs requesting that. We really kinda need that feature. 

This would be great way to make use of the built in ‘versions’ feature for email templates!

This is absolutely bonkers, this is in the current/unreleased top 10 highest voted ideas in the community, and it hasn’t had an update from the product team for over a year?