Need to handle multiple currencies
Best answer by rakesh_lingala
There does not seem to be a way for Gainsight dashboard views (or reports) to handle multiple currencies. For example, we have an ASF field that is displayed. In Salesforce, that field can be $, pounds, or Euros. Gainsight only allows one currency symbol, so 100 Euros shows as $100. We are working around this using a converted $ field, but it seems that Gainsight should display the appropriate currency symbol from Salesforce.
Hello Everyone!
Super Exciting News!!! Gainsight now supports Multi-Currency feature for new NXT customers. New NXT customers who onboard Gainsight NXT after the V6.10 Release, can enable the Multi-Currency feature to support multiple currencies across Gainsight. When Admins enable the Multi-Currency feature, various related changes are visible across Gainsight functionalities.
For existing customers who are using single-currency support, we're developing a migration framework to upgrade you to Multi-Currency. We will upgrade customers in batches over the next few months. If you have any questions, please contact your Gainsight Client Outcomes Manager (COM).
Happy Posting.
+9
+2Let's say you have an ACV field on the Account record, and you are pushing its value to the ACV field on Customer Info. If you simply drag this field into the "Show" area of the rule, EUR 400 would get pulled in and displayed as USD 400 in Gainsight. However, if you also apply a SUM aggregation on this field, rules engine would pull in the correctly converted dollar value (USD 446.72). This of course is assuming multi-currency is turned on in SFDC and dollars is set as the org currency.
This functionality has already been implemented in the product. For flat reports, reporting will honour the record level currency. For aggregated reports, reporting will honour your org level currency.
Thanks!
There does not seem to be a way for Gainsight dashboard views (or reports) to handle multiple currencies. For example, we have an ASF field that is displayed. In Salesforce, that field can be $, pounds, or Euros. Gainsight only allows one currency symbol, so 100 Euros shows as $100. We are working around this using a converted $ field, but it seems that Gainsight should display the appropriate currency symbol from Salesforce.
Hello Everyone!
Super Exciting News!!! Gainsight now supports Multi-Currency feature for new NXT customers. New NXT customers who onboard Gainsight NXT after the V6.10 Release, can enable the Multi-Currency feature to support multiple currencies across Gainsight. When Admins enable the Multi-Currency feature, various related changes are visible across Gainsight functionalities.
For existing customers who are using single-currency support, we're developing a migration framework to upgrade you to Multi-Currency. We will upgrade customers in batches over the next few months. If you have any questions, please contact your Gainsight Client Outcomes Manager (COM).
Happy Posting.
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