How to Report and Resolve Content - A Short Guide
The new reported content feature is out, time for a short guide-through this feature that allows end-users to report content, and includes a new moderation overview in Control with a more robust moderation flow of the reported content submitted by community users. Let’s dive into it!
How do End-Users Report Content?
In destination, end-users can report replies or topics on questions and conversations (as it was possible before when users flagged content).
End users can now also report ideas and replies on ideas and product updates to moderators.
End-users should specify the reason why they are reporting the content, otherwise they won’t be able to report the topic or the reply to moderators. Multiple end-users can report the same topic, and the same end-user can report multiple times.
Once end-users click on Report, moderators will receive a moderation email notification that a reply or a topic has been reported.
How do Moderators Resolve Content?
Moderators can see all reported content on the new Reported Content Overview Page in control, as shown below. From there, they can either resolve content from the overview page (Option 1) or from the Topic Moderation Page (Option 2) for a more robust moderation since this option will send a private message to all reporters that reported a specific topic or reply.
Option 1: Resolve From the Reported Content Overview Page
From there, moderators can now bulk-resolve reported content from the overview when they assess multiple topics that do not need individual moderation.
There is also a corresponding public API endpoint to enable additional workflows, but please note that the API call does not send out private messages to reporters.
Option 2: Resolve From the Topic Moderation Page
From there, moderators can decide to moderate a specific topic or reply by clicking on it. A “Reported” pill will display on the topic or reply being moderated.
All reasons will be shown to moderators. We will always show the first three reasons, if there are more, moderators can expand the UI to see all reasons.
Moderators will resolve reports by clicking on the “Resolve” button. This action will open a modal with a pre-filled message. This message will be sent as a Private Message to reporters.
Reporters will thus receive a new Private Message, as such:
Et voila! We’ve just shown you how users can leverage their power to keep a professional and accurate content in the community, and how moderators can moderate it in a more robust and clean way.
⭐️ As always, we would love to hear your thoughts and feedback in the comments! ⭐️