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lila_meyer
lila_meyer
Gainsight Employee ⭐️⭐️⭐️
August 1, 2019

Check out the new PX In-App Hub (formerly KC Bot)

  • August 1, 2019
  • 16 replies
  • 530 views

Today, we launched the PX Knowledge Center bot in your PX instances. From the KC bot, you can view getting started materials, including engagements, links to articles and release notes, and more! 

On the Knowledge Base tab, you can search for any topic and preview our product documentation. PX can integrate with some of the largest documentation vendor apps in the market, such as Salesforce, Zendesk, Mindtouch, and helpdocs.io.

To learn more about configuring the Knowledge Center bot in your own web app, check out this article.  
 

px_bot_docs-d4098fd6-553d-4fbe-9234-b464293488b5-294000313.png


Click "read more" in the article preview to open the article in a new window.

And on the Onboarding tab, you'll find links to getting started docs and guides. 
 

 

px_bot_onboarding-5d1b16e3-8458-408f-a756-f38d5a371458-31722599.png

Try out the new Knowledge Center bot, and let us know what you think!

      16 replies

      harshibanka
      harshibanka
      Gainsight Employee ⭐️⭐️
      August 1, 2019
      Loving it!!!! Thanks for sharing!!!!!

      Harshi (pronounced like the Hershey's chocolate); PLG and Digital CS Evangelist
        harshibanka
        harshibanka
        Gainsight Employee ⭐️⭐️
        August 1, 2019
        @denver_pm Sarah, you asked, we listened! Check out the Knowledge Centre Integration on our KC Bot.

        Harshi (pronounced like the Hershey's chocolate); PLG and Digital CS Evangelist
        lila_meyer
        lila_meyerAuthor
        Gainsight Employee ⭐️⭐️⭐️
        August 1, 2019
        Big kudos to @alextran for setting it up!

        Lila Krutel, Dir. Global Education Services
        A
        adrienne_long
        Contributor ⭐️⭐️
        August 1, 2019
        Hi there, we've been checking it out and were wondering if there is/will be any way to change the font in the bot?

          lila_meyer
          lila_meyerAuthor
          Gainsight Employee ⭐️⭐️⭐️
          August 1, 2019
          Hi Adrienne,

          I don't believe you can change the font at this time, but you could always post the suggestion here and see if it's critical for other folks as well!

          Lila Krutel, Dir. Global Education Services
          link_black
          link_black
          Gainsight Employee ⭐️⭐️
          August 3, 2019
          I agree that it would be nice to have some control over the font type/size/formatting in the Knowledge Center Bot.

          cc: @ciarapeter

          -- Link
            J
            jaap_groen
            Contributor ⭐️⭐️
            August 6, 2019
            Like it! We've activated it for multiple PX instances already.



            It would be great to have filter functionality for the bot, either on category or on specific bot engagements. This way we can use the bot both to target admin and regular users with specific engagements.

              lila_meyer
              lila_meyerAuthor
              Gainsight Employee ⭐️⭐️⭐️
              August 6, 2019
              Hi @jaap_groen welcome to the Community!

              I think I've heard internal discussion about this enhancement, but @ciarapeter can confirm if we have plans to add it.

              Lila Krutel, Dir. Global Education Services
                ciarapeter
                ciarapeter
                Contributor ⭐️⭐️⭐️
                August 11, 2019
                I agree it's an important enhancement.. we're currently aiming for this in our Q4 plan. Thanks for the feedback @jaap_groen

                  harshibanka
                  harshibanka
                  Gainsight Employee ⭐️⭐️
                  August 12, 2019
                  cc: @mikewohlwend on Ciara's comment of "Targetted audience" for KC Bot on roadmap for EOQ 4

                  Harshi (pronounced like the Hershey's chocolate); PLG and Digital CS Evangelist
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