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kirankunnur
Contributor ⭐️
January 26, 2024
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Custom Metric Calculation and Dashboard

  • January 26, 2024
  • 3 replies
  • 90 views

Hi folks! We have a requirement to build user tracking across pages where we want to capture different properties from the page and calculate a metric like “average time taken to complete a job on the platform”. Is it possible to do this in Gainsight and build a dashboard for the same to report on?

    Best answer by Surendra

    @kirankunnur  To track time spent between point A and point B can be done using funnels. You would need to add point A and point B to product mapper, and have them as steps in a funnel, as suggested in the support doc here : https://support.gainsight.com/PX/Analytics/Path_Analysis/Funnels

    Once you have the steps added, funnels would automatically give you the time spent between steps.

    You can also capture information like time spent on page, you can also utilize our java script functions in this article : https://support.gainsight.com/PX/API_for_Developers/JavaScript_Utilities

    Hope this helps.

    3 replies

    Surendra
    Surendra
    Gainsight Employee ⭐️⭐️
    January 30, 2024

    Hello @kirankunnur 

    Have you tried creating funnels?

    Funnels do calculate time spent on pages and time taken to go from one step to another.

     

    K
    kirankunnurAuthor
    Contributor ⭐️
    January 30, 2024

    Hi @Surendra thanks for the response! We want to calculate custom metrics using different data points tracked for user action’s  time when they go from point A to point B. And also capture whatever time the user spends in between A and B. Can you please provide inputs on how we can best achieve this?

    Surendra
    SurendraAnswer
    Gainsight Employee ⭐️⭐️
    January 31, 2024

    @kirankunnur  To track time spent between point A and point B can be done using funnels. You would need to add point A and point B to product mapper, and have them as steps in a funnel, as suggested in the support doc here : https://support.gainsight.com/PX/Analytics/Path_Analysis/Funnels

    Once you have the steps added, funnels would automatically give you the time spent between steps.

    You can also capture information like time spent on page, you can also utilize our java script functions in this article : https://support.gainsight.com/PX/API_for_Developers/JavaScript_Utilities

    Hope this helps.

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