Hi All! I recently became a GS Admin for my company, and this is my first time posting here so forgive me if this has been mentioned or asked. I was a previous CSM so we are gearing up to send mass emails to clients to let them know of my transition. With that, I am learning that we can do “group send” in GS. Looking at the User Guide, I noticed that the email preview shown (see attached) shows log to timeline however when I tested this myself the log to timeline option doesn’t show.
If I do a group send to multiple people across various companies, will it not show in their company timeline? Is there something I am missing?
Any help would be greatly appreciated!