Topic helpfulness v2.0

Can I get some advice on using this feature for marking moderator content:

Where’s the best place in analytics/export to find all content published by moderator x in a given date range, and seeing content success/helpfulness score for each piece of content?

Hi @timcavey,

sorry, just saw this now as I was on holiday last week… 😞 Guess no one else knew how to get this done?

Anyhow, what you can do is use an advanced filter in a dashboard, so that you only see content created by a certain user (or more users, if you like):

1. Go to the Content Dashboard.
2. Select the time range you want to look analyze (when the topics were created).
3. Select the “advanced filter” Button (top right, below the date picker).
4. Then scroll down and select “Show all fields” and enter “Topic starter”. This will load a list with all usernames.
5. Click on the magnifying glass icon in the highlighted field and enter the names of the Moderator(s) which you want to check, and select them:

If you then go back (again by clicking on the advanced filter icon in the top right corner), you will only see information regarding content created by this user. In the “popular topics” segment, you can then check on the general performance of content helpfulness, but of course you can also check on individual topic level how helpful their content has been rated.

Hope this does the trick for you?! :)

(3) is where I come unstuck @Julian - have a look at what I see:

Our community manager Darran also can’t see this, so it doesn’t sound like it’s permissions related 

timcavey wrote:

Julian wrote:

1. Go to the Content Dashboard.
2. Select the time range you want to look analyze (when the topics were created).
3. Select the “advanced filter” Button (top right, below the date picker).

(3) is where I come unstuck @Julian - have a look at what I see:

 

Our community manager Darran also can’t see this, so it doesn’t sound like it’s permissions related 

I cannot see this either @Julian @timcavey !

Hey Suvi & Tim,

sorry, maybe I was not clear enough, the button is easy to overlook. I was talking about this button:

Once you click this button, the menu for advanced filter will expand. There is no permission which could deny you access to it - if you can see the dashboard you should also see this button.

We actually have a dedicated tutorial on how to work with this tool: Link

Please let me know if you still have issues finding it, or if there are further questions around this topic.

This works perfectly, thanks @Julian !

This is great, thanks @Julian!

I have one question though -  I was able to get the percentage of happy votes… But can I get the total number of votes somehow?

Yes this would be handy, especially if we’re marking the moderators on their scoring, it would be fair to know the sample size! 

Hi @Yoeri ,

we are still seeing this happening for quite a few non content pages - do you have an update?

This is from yesterday sorted by top votes:

• top voted upon page is a non-content page
• 4 out of the 10 most voted upon pages are not content pages

• 

While globally I’d like to know what people think about a page, helpful voting is supposed to help finding and improving content. While we can look at all detail pages like this we can’t form an understanding how helpful the content is overall. The overall helpfulness however, is a direct ROI indicator.

Cheers,

Florian

Hey Florian,

When you apply a secondary dimension of Page title do you than still see non-content pages appearing?

@Yoeri 

hi!

is there any possibility to sort articles by topic helpfulness or just export all articles and see which have good/bad rate?

Hey,

The best way to see this is in the Popular topics view in the Content Dashboard (Control → Analytics → Content Dashboard → Popular topics ‘view more’)

The column Score shows the performance of your articles. Score is calculated with the following formula: Happy votes / total votes * 100 = Score as percentage

e.g. 12 Happy votes, 2 neutral votes, 1 sad vote = 15 votes in total
15 total votes / 12 happy votes * 100 = 80% score

The columns Happy, Neutral, Sad votes show the absolute amount of votes collected in the selected timerange

@Yoeri great!! thank you very much!

Hi @Yoeri do you know the mechanic for this appearing? Which topics, does it appear below the best answer of a question topic and above the first post of a discussion?

I always thought this appeared in every topic, but now can’t find it at all. e.g in this topic

Hmm that is weird, I can see it just fine in this topic!?

When you are scrolling and you scroll back up, it also is being displayed at the bottom of the screen:

As to the mechanic, you have two settings where you can adjust on which pages this appears:

• The general settings page (Settings - Content Helpfulness) allows you to activate this feature for different content types
• On each individual topic page, you can toggle this on and off

I am not aware of any other settings which could affect this. If you cannot see it on this topic, there might be something else affecting it. I have not heard about issues before, but I could imagine that e.g. an adblocker add-on could mistake this for an ad an block it. But that is just a wild guess...