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Sebastian
Helper ⭐️⭐️⭐️
August 10, 2022

Coming soon: Email Campaigns

Related products:CC Notifications & Subscriptions
  • August 10, 2022
  • 33 replies
  • 1016 views
Coming soon: Email Campaigns

This feature is now in opt-in open beta! You can opt-in from the Experimental features page in Control.

Over the past few months, we’ve been hard at work on our new Email Campaigns feature 🎉 Today, we’re excited to open up our beta program to those who’d like to give Email Campaigns a spin! By joining the waiting list, you can sign up for early access to this feature.

Email Campaigns

This new Email Campaigns feature allows you to craft compelling emails that you can use for a variety of use cases. For example:

  • Send out a monthly community digest or newsletter to all your users (or a specific segment of users)

  • Create an onboarding flow that sends out emails 7, 14 or 30 days after registration

  • Create re-engagement campaigns to all users that haven’t been active for more than 30 days

  • Encourage users to join a group if they haven’t joined a group in the first 30 days

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Features:

  • Create emails easily (using our wysiwyg editor you’re used to)

  • Customize the branding of your email campaigns

  • Select recipients based on user properties (eg. role, registration date, last activity, groups)

  • Send a one-off email or make it an automated email (eg. for onboarding or reactivation emails)

  • View email metrics (eg. sent, delivered, opened, clicks, etc.)

Why Email Campaigns?

We want to offer our customers all the tools to make sure you can build a successful and vibrant community. One part of that is making sure the community experience itself is as engaging as can be (sneak peek: Notification Center coming up), but the other part is making sure that you can keep community members up to date on all the latest and greatest and invite them back to your thriving community. That’s where our new Email Campaigns feature comes into play.

Rollout plan

  • Phase 1: Closed beta (gradual)
    In the first phase, we’ll gradually roll out the feature to customers that have signed up for the waiting list

  • Phase 2: Open beta
    In the following months, we’ll allow all customers to opt-in for the Email Campaigns feature.

You can sign up for the waiting list here

Let us know!

What would you like to use the Email Campaigns feature for? What use cases are you most looking forward to addressing? Let us know and inspire others!

33 replies

Paul_
Contributor ⭐️⭐️⭐️⭐️⭐️
August 23, 2022

We do pilots for new products and I think this could be very useful by sending the testers update mails about the pilot. Can it be used for that purpose?

Contributor ⭐️
August 25, 2022

We would love to be able to schedule email campaigns to be sent out after our successful deployments and to be able to send these emails to the same list of users who subscribed to our product updates page. 

Nadia Nicolai
Gainsight Employee ⭐️
Gainsight Employee ⭐️
September 1, 2022

We do pilots for new products and I think this could be very useful by sending the testers update mails about the pilot. Can it be used for that purpose?

Hi @Paul_, thanks for sharing your use case.
And YES! you indeed can use it for targeting a specific group of members. Which in your case are: Pilot testers X as an Custom Role

You can select recipients based on user properties (eg. (custom) role, registration date, last activity, groups).

I think this is a very good opportunity to join our Beta testing. You can sign up for the waiting list here 😊 

Paul_
Contributor ⭐️⭐️⭐️⭐️⭐️
September 20, 2022

Signed up. Would love to test this feature!

Amanda Rothbard
Contributor ⭐️⭐️
October 3, 2022

We’re very eager to use this feature on my team Roughly how long does it take to get access to the beta, after signing up for the waitlist?

KrisGoose
Contributor ⭐️⭐️⭐️⭐️
October 26, 2022

Still new to the platform but was told by our rep when we purchased that this functionality was already in place...I’m a little frustrated that I don’t have access yet as creating an onboarding flow and a monthly digest email were big parts of our engagement strategy. When will this feature be made widely available?

— Kris
Sebastian
SebastianAuthor
Helper ⭐️⭐️⭐️
October 27, 2022

Still new to the platform but was told by our rep when we purchased that this functionality was already in place...I’m a little frustrated that I don’t have access yet as creating an onboarding flow and a monthly digest email were big parts of our engagement strategy. When will this feature be made widely available?

@KrisGoose Thanks for bringing it up! The functionality’s in place, but it’s currently in closed beta for a smaller group of customers. While we work hard to get it into an open beta state where everyone can opt-in, let me discuss with your CSM what we can do here. 

KrisGoose
Contributor ⭐️⭐️⭐️⭐️
October 27, 2022

Still new to the platform but was told by our rep when we purchased that this functionality was already in place...I’m a little frustrated that I don’t have access yet as creating an onboarding flow and a monthly digest email were big parts of our engagement strategy. When will this feature be made widely available?

@KrisGoose Thanks for bringing it up! The functionality’s in place, but it’s currently in closed beta for a smaller group of customers. While we work hard to get it into an open beta state where everyone can opt-in, let me discuss with your CSM what we can do here. 

Appreciate the response on this @Sebastian, This was definitely a key decision point for us in going with inSided over the “other guys” *wink wink*. Sucks it’s not live BUT hopefully it will be widely available by the time our community goes live in Jan

— Kris
KrisGoose
Contributor ⭐️⭐️⭐️⭐️
November 14, 2022

Hey @Sebastian just wondering when I might get access so I can start playing around with this?

— Kris
Juliana Spinardi
Helper ⭐️
January 5, 2023

@Sebastian updates about this feature???