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September brings a bag of mixed emotions. The end of summer is always sad, but it also means the whole world is “getting back into the groove” - and let’s admit it, that means getting back into a more structured and organized routine. That feeling is very relevant for this Gainsight Customer Communities release round-up!

We’ve been busy pumping out impactful enhancements all focused on creating a great community management experience. Each of these release items will help you better structure your community, and organize and stay on top of your community content.

Let’s get into the good stuff!

 

Parent/Container Categories Renamed to Sections

To simplify navigation, we’ve renamed Parent/Container Categories to Sections and Child/Content Categories to Categories. Sections are used to hold and structure categories. And Categories are used to hold content. This change modernizes the terminology and makes it crystal clear how your content is organized in your community.

Need help structuring your Sections and Categories? Check out this article.

 

 

Create Events in Hidden Groups

You can now create events in hidden groups, aligning the functionality with private groups. This enhancement was based on your feedback and ensures a consistent experience across all group types.

Read more on how to publish events in hidden or private groups here. 

 

 

Improved Events API

Our Events API has received a significant upgrade! We’ve transitioned into a dedicated Events API, which allows you to do (nearly) everything you can do from our UI, through the API. All with backward compatibility, of course, so no work is needed on your end if you’ve already got existing integrations through the API for Events. Check out our new Events API documentation here.

This improvement will help you better integrate Events into your stack, reduce manual work in keeping two systems up-to-date, and allow you to better report on events in third-party platforms.

We’d love to hear from you how you’re going to leverage our new Events API. Let us know in the comments!

 

Image Alt Text in Widgets

We’ve enhanced accessibility and SEO across your community by adding alt text in both the Banner Widget and Quick Links Widget. Now, you can add descriptive alt text in these widgets, ensuring that your content is more accessible to users who rely on screen readers and improving the visibility of your community in search engine results.

 

 

Improved Email Notifications

We’ve introduced a new option in the notification settings that lets you choose to receive an email for every reply to a topic. Previously, only one reply notification was sent until you viewed the topic again, which caused some replies to go unnoticed. With this update, you and your users can stay on top of all discussions. Head to your profile to choose your notification preferences today!

 

 

We hope these improvements will make your day-to-day activities a little bit easier. As always, if you have any questions, comments, or suggestions, drop them below!

Events API link is broken above. Here’s the correct link: https://api2-us-west-2.insided.com/docs/events/

Thanks, @Jessica.Quazza! Will there be release notes added for some of these or are they too small for that type of thing? 

Events API link is broken above. Here’s the correct link: https://api2-us-west-2.insided.com/docs/events/

This link is down for me as well. Any chance the site is down?

 

 

Events API link is broken above. Here’s the correct link: https://api2-us-west-2.insided.com/docs/events/

This link is down for me as well. Any chance the site is down?

 

 

Thanks for flagging! We’re looking into this

Could you clarify if the Parent/Container Categories Renamed to Sections only applies to Knowledge Base, and not Community (Forums)? This article refers to KB structure but on the admin side I see that Community has also updated with this terminology. I might have missed the Product Update covering the change to Community (Forums).

 

Some feedback on the Community (Forums) and Knowledge Base, the UI is misleading because it’s titled “Categories” when we are seeing Sections. You don’t see Categories until you “Expand All” and the most eye-catching button on the screen is to + Create Section.

 

Thanks, @Jessica.Quazza! Will there be release notes added for some of these or are they too small for that type of thing? 

Hi @DannyPancratz! It is a yes and no combo answer. If there are new steps or different steps you need to take to use an enhancement, it will be included in the release notes. If no action is needed (for example changing the name to categories and sections), it will only be highlighted in the product update. The release notes for this round-up can be found here. Would love your feedback if you’d like to see something different in our smaller release motions!

@DannyPancratz @security_lion the Events API link should be working now!

Could you clarify if the Parent/Container Categories Renamed to Sections only applies to Knowledge Base, and not Community (Forums)? 

@security_lion Thank you for sharing your feedback regarding the use of Categories and Sections.

You’re correct that the terminology change from “Parent Categories” to “Sections” was highlighted primarily for Knowledge Base, but this update also applies to the Community. We’ll ensure that future updates cover these areas more comprehensively.

Regarding your feedback on the UI, I understand the confusion with the labeling. Currently, the default view in the Community module expands all Sections. The intention is to give users a quicker overview of all available Categories. Is it collapsed for you by default? If not, is it still confusing?

Hi @Jessica.Quazza ! I stumbled upon this Product Update while searching for “notifications”.

Can you advise when we should have “notifications” available on the front end of community with the bell icon similar to what Gainsight’s Community has? Hoping I didn’t miss this release as it’s been highly requested on our Community. 

Notifications area on Gainsight Community

Thanks!

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