Gainsight CC: Configure Secure API Connectors in Your Customer Communities

Enhance your community experience via secure connections to other relevant applications. 

Secure API Connectors are now available, letting you bring data and actions from external systems like Salesforce, Aha! Ideas, Statuspage, or your own APIs into your community frontend via a secure server-side proxy.

This means you can bring valuable data and functionality from other platforms straight into your community experience without ever exposing sensitive credentials.

Here’s What’s New

• Call external APIs directly from your community using a secure, server-side proxy
• Safely store API keys and tokens with encrypted, server-side secrets management
• Create custom connectors to integrate with your own or third-party systems
• Reference credentials securely with {{ get_secret('name') }}
• Bring real-time data or interactions into your community through HTML widgets

Secure API Connectors are available as part of the Integrations section in Customer Communities Control.

• For existing customers, access is tied to the same permissions used for the Integrations area.
  • If you already have access to Integrations > Connectors or Secrets, you’ll see the new Secure API Connectors functionality automatically — no additional enablement required.

• For new customers, the Connectors area will start as an empty slate, meaning you’ll need to create your first connector to begin using it.

No additional purchase or license activation is needed if your community already includes the Integrations module.

Set Up in Minutes

1. Configure Secrets
   • Go to Customer Communities Control > Integrations > Secrets
   • Click Add New Secret, give it a name, and securely store your API key or token
2. Create a Connector
   • Navigate to Integrations > Connectors
   • Click Create New Connector > Custom Connector
   • Define your API endpoint, authentication method, and parameters
3. Add to Your Community
   • Use an HTML Widget to connect your page to the configured API
   • Display or send data securely — all handled through the backend proxy

Shoutout to the Beta Crew!

Big thanks to ​the crew of beta testers who put Secure API Connectors through its paces. Your feedback helped ​@marekkoszlak ​​​​and the rest of Gainsight’s Product and Development team polish the experience for communities everywhere.

👉 Check out the Release Notes for more information.

💬 Have a question for our team? Drop a comment below!