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daniel.boon
Helper ⭐️⭐️⭐️
June 2, 2020
Beta Release

Improved Moderation Overview: public beta feedback thread

Related products:CC Moderation
  • June 2, 2020
  • 73 replies
  • 1772 views

Did you arrive at this topic via the moderation overview, but don’t yet have an inSpired account?

Make sure to sign up for an inSpired account and leave a reply on this topic with your feedback ⭐️

We’ve released a brand-new moderation overview in public beta for all community managers and admins. Moderators can also access the beta if your community manager has opted you in.

The moderation overview is getting an overhaul, both in terms of design and capabilities.

New filtering options, editable custom views, refresh without reloading the page, and an improved design

Read on to find out what’s available right now and for whom, learn about the next steps and planned items, and find out how you can contribute to improving the new moderation overview.

 

What’s already available in the new moderation overview?

The following capabilities are available in the new moderation overview:

:white_check_mark: Save, edit, and share custom views.

:white_check_mark: Improved page load times and a quick refresh button to reload the topic stream without reloading the whole page.

:white_check_mark: Improved filtering UX and an improved title/content keyword search.

:white_check_mark: New filters, including: relative time filters for last active/publish date, filter by ideation status, and a multiselect filter for moderator tags.

🆕 As an administrator/community manager, you can opt-in to allow your entire moderation team to participate in the moderation overview beta. Just click the ‘enable for team option’ and flick the switch on our new experimental features page.

We’ve done this based on early feedback that we’re still lacking key features in the new overview, and that it would add complexity for larger moderation teams to have the beta suddenly available for the entire moderation team.

 

Of course, we couldn’t build these improvements without all the fantastic input from our community - so here’s a couple of shout outs to those who inspired us with their ideas.

Thanks to @Jurgen for submitting this idea about editing advanced topic filters (13 votes) and (partially delivered) dynamic date filters (4 votes) , @lila_meyer for this idea to share saved views / advanced filters with other users (3 votes), EricF for this idea (partially delivered) New topics should populate automatically on the backend (no refresh required) (8 votes), and @josh-sp for this idea Add "Ideation Status" to Advanced Filters under Content Overview (2 votes).

(💡^ that’s 30 inSpired votes!)

 

What’s next / planned for the new moderation overview?

Latest update: https://community.insided.com/news-platform-updates-16/improved-moderation-overview-public-beta-feedback-thread-2182?postid=8622#post8622

We have no short-term plans or a set date on which we’ll get rid of the old moderation overview.

Our ambition is to provide a better set of capabilities and a better design on the new moderation overview, and eventually phase out the old moderation overview, based on your feedback and usage.

 

How can you contribute and help us build a great moderator experience?

We’ll use this topic as a megathread to collect feedback from you and to provide updates on new features/changes as we iterate over the new moderation overview further.

We’ve included a feedback button on the beta overview page in Control, which takes you directly to this topic.

We’re excited to hear your first impressions!

73 replies

daniel.boon
Helper ⭐️⭐️⭐️
June 24, 2020

Thanks for the feedback @narcisse.zekpa :)! What would be your use case for filtering per user role & do you have any examples? 

inSided product alumnus
aluciani
Helper ⭐️
July 13, 2020

New overview looks a bit messy with all the columns showing up. Any way to reduce the columns shown or did I miss it? I also need to scroll to see a the columns.

 

daniel.boon
Helper ⭐️⭐️⭐️
July 13, 2020

New overview looks a bit messy with all the columns showing up. Any way to reduce the columns shown or did I miss it? I also need to scroll to see a the columns.

Hey @aluciani - thanks for your feedback!

We’re actively working on a ‘choose columns to display’ feature as well as a more responsive table design, which should help you keep things tidy and make it easier to browse the columns on the overview.

inSided product alumnus
daniel.boon
Helper ⭐️⭐️⭐️
July 21, 2020

Here’s an update on the latest features we’ve released for the new moderation overview:

  • Never miss a post: sort and filter by ‘unread by team’ (renamed from ‘Status’ on the old overview).
  • Customise columns to display, and save those in your custom views.
  • New filters: best answer (yes/no), unread by team.
  • Sort by publish date.
  • Improved table design, also with responsive horizontal scroll when you’ve got a lot of columns on display.

Let us know what you think of the improvements!

inSided product alumnus
Paul_
Contributor ⭐️⭐️⭐️⭐️⭐️
July 23, 2020

Alright, I have been playing around with the beta overview and here is what i got so far. Haven't read all the replies here so sorry if I'm repeating others.

  • There needs to be a overview of all new topics which haven't been assigned to a mod. Currently not possible with the filters. Crucial for us. (but on the back log as I understand it)
  • Getting soms errors when I try to change a filter, of when I try to save as a different one. (probably why it's a beta)
  • There needs to be a column for the labels. Currently there isn't one.

Overall I'm linking it. Takes some getting used to though.

daniel.boon
Helper ⭐️⭐️⭐️
July 23, 2020

Thanks for your feedback @Paul_ !

We saw those errors pop up on our side too - the underlying issue has now been fixed and you should be able to save filters without any problems 🙂.

inSided product alumnus
aluciani
Helper ⭐️
July 28, 2020

I think the new overview brings in content that I have deleted. I had selected specific criteria - have others seen this or am I missing something?

 

 

daniel.boon
Helper ⭐️⭐️⭐️
July 28, 2020

I think the new overview brings in content that I have deleted. I had selected specific criteria - have others seen this or am I missing something?

Thanks for sharing @aluciani - we’ll take a look into this and see what the issue could be!

inSided product alumnus
daniel.boon
Helper ⭐️⭐️⭐️
August 14, 2020

There needs to be a column for the labels. Currently there isn't one.

Hey @Paul_ - quick update, moderation label is now available in the columns :)

inSided product alumnus
LPortalupi
Helper ⭐️
August 14, 2020

Hi @daniel.boon. I’d love to be able to filter posts by user(name). 

Why: To apply multiple filters to find all posts by one user that fit certain criteria – for example, all of one user’s replies, all of one user’s posts in a specific category or group.

Goal: To see behavior patterns (positive or negative) that can be referenced when communicating with a community member.