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daniel.boon
daniel.boon
Helper ⭐️⭐️⭐️
June 2, 2020
Beta Release

Improved Moderation Overview: public beta feedback thread

Related products:CC Moderation
  • June 2, 2020
  • 73 replies
  • 1772 views

Did you arrive at this topic via the moderation overview, but don’t yet have an inSpired account?

Make sure to sign up for an inSpired account and leave a reply on this topic with your feedback ⭐️

We’ve released a brand-new moderation overview in public beta for all community managers and admins. Moderators can also access the beta if your community manager has opted you in.

The moderation overview is getting an overhaul, both in terms of design and capabilities.

New filtering options, editable custom views, refresh without reloading the page, and an improved design

Read on to find out what’s available right now and for whom, learn about the next steps and planned items, and find out how you can contribute to improving the new moderation overview.

 

What’s already available in the new moderation overview?

The following capabilities are available in the new moderation overview:

:white_check_mark: Save, edit, and share custom views.

:white_check_mark: Improved page load times and a quick refresh button to reload the topic stream without reloading the whole page.

:white_check_mark: Improved filtering UX and an improved title/content keyword search.

:white_check_mark: New filters, including: relative time filters for last active/publish date, filter by ideation status, and a multiselect filter for moderator tags.

🆕 As an administrator/community manager, you can opt-in to allow your entire moderation team to participate in the moderation overview beta. Just click the ‘enable for team option’ and flick the switch on our new experimental features page.

We’ve done this based on early feedback that we’re still lacking key features in the new overview, and that it would add complexity for larger moderation teams to have the beta suddenly available for the entire moderation team.

 

Of course, we couldn’t build these improvements without all the fantastic input from our community - so here’s a couple of shout outs to those who inspired us with their ideas.

Thanks to @Jurgen for submitting this idea about editing advanced topic filters (13 votes) and (partially delivered) dynamic date filters (4 votes) , @lila_meyer for this idea to share saved views / advanced filters with other users (3 votes), EricF for this idea (partially delivered) New topics should populate automatically on the backend (no refresh required) (8 votes), and @josh-sp for this idea Add "Ideation Status" to Advanced Filters under Content Overview (2 votes).

(💡^ that’s 30 inSpired votes!)

 

What’s next / planned for the new moderation overview?

Latest update: https://community.insided.com/news-platform-updates-16/improved-moderation-overview-public-beta-feedback-thread-2182?postid=8622#post8622

We have no short-term plans or a set date on which we’ll get rid of the old moderation overview.

Our ambition is to provide a better set of capabilities and a better design on the new moderation overview, and eventually phase out the old moderation overview, based on your feedback and usage.

 

How can you contribute and help us build a great moderator experience?

We’ll use this topic as a megathread to collect feedback from you and to provide updates on new features/changes as we iterate over the new moderation overview further.

We’ve included a feedback button on the beta overview page in Control, which takes you directly to this topic.

We’re excited to hear your first impressions!

    73 replies

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    LPortalupi
    LPortalupi
    Helper ⭐️
    August 15, 2020

    Hi again. 🙂 All the posts that I have trashed are still showing in the new Overview, even after refreshing. I have one filter set, to view all posts in a specific category. I’d expect that once I’ve trashed posts that were originally published in that category that they would no longer appear in the Overview. 

    thomasg
    thomasg
    Contributor ⭐️⭐️
    August 17, 2020

    @daniel.boon why can’t I add the moderation labels as a column at the new moderation overview? 

    Edit: Sorry, ^^ I found it 


    BR Thomas 

      daniel.boon
      daniel.boonAuthor
      Helper ⭐️⭐️⭐️
      August 17, 2020

      Hi @daniel.boon. I’d love to be able to filter posts by user(name). 

      Why: To apply multiple filters to find all posts by one user that fit certain criteria – for example, all of one user’s replies, all of one user’s posts in a specific category or group.

      Goal: To see behavior patterns (positive or negative) that can be referenced when communicating with a community member.

      Thanks for the feedback / clear idea @LPortalupi! Around how many users do you communicate with, and how often, where checking this information beforehand would be helpful? :)

      inSided product alumnus
      daniel.boon
      daniel.boonAuthor
      Helper ⭐️⭐️⭐️
      August 17, 2020

      Hi again. 🙂 All the posts that I have trashed are still showing in the new Overview, even after refreshing. I have one filter set, to view all posts in a specific category. I’d expect that once I’ve trashed posts that were originally published in that category that they would no longer appear in the Overview. 

      @LPortalupi thanks for reporting this - we’re working right now on some fixes to ensure that the new overview is always 100% up to date - this should be covered in those fixes :)

      inSided product alumnus
      daniel.boon
      daniel.boonAuthor
      Helper ⭐️⭐️⭐️
      August 17, 2020

      @josh-sp @Paul_ - it’s now possible to filter on topics which do not have a moderator assigned :)

       

      inSided product alumnus
        Paul_
        Paul_
        Contributor ⭐️⭐️⭐️⭐️⭐️
        August 18, 2020

        @josh-sp @Paul_ - it’s now possible to filter on topics which do not have a moderator assigned :)

         

        I'm trying to recreate the current filters with the new ones, but I'm seeing some inconsistencies. Some purged topics show up in the ‘unassigned’ filter. When I clink on it, I obviously get “page not found...”. Maybe there's a delay or something because it's a beta?

        There needs to be a column for the labels. Currently there isn't one.

        Hey @Paul_ - quick update, moderation label is now available in the columns :)

        Nice. Would also be great if we could sort them by label (like publish date etc.). :)

         

        This has probably already been said, but I would love the freedom to decide the order of the columns.

          daniel.boon
          daniel.boonAuthor
          Helper ⭐️⭐️⭐️
          August 19, 2020

          Hey @Paul_,

          Thanks for the feedback around labels/deciding the order of the columns. Any particular reason you’d like to sort by label?

          Also thanks for reporting the issue around purged topics

          The issue was related to some of the other reports we’ve had in this topic about data not being 100% up to date in the new overview.

          These issues have our full attention/top priority to resolve at the moment - I’m glad to say we’ve just deployed a change that means any trashed/deleted topics should immediately disappear from the new overview. 

          So @Paul_  @LPortalupi @aluciani Please let me know if you run into any trashed topics appearing in the new overview → we’re confident this should be working as expected now 🙂.

          inSided product alumnus
            Paul_
            Paul_
            Contributor ⭐️⭐️⭐️⭐️⭐️
            August 19, 2020

            Hey @Paul_,

            Thanks for the feedback around labels/deciding the order of the columns. Any particular reason you’d like to sort by label?

            So we use the labels to mark which topics still need our attention. And it's just way easier when they're all nicely sorted and don't have to scroll through several pages to see if you missed any.

             

             

            Also thanks for reporting the issue around purged topics

            The issue was related to some of the other reports we’ve had in this topic about data not being 100% up to date in the new overview.

            These issues have our full attention/top priority to resolve at the moment - I’m glad to say we’ve just deployed a change that means any trashed/deleted topics should immediately disappear from the new overview. 

            So @Paul_  @LPortalupi @aluciani Please let me know if you run into any trashed topics appearing in the new overview → we’re confident this should be working as expected now 🙂.

            I'm still seeing some purged topics. examples: https://kpn-nl.insided.com/interactieve-tv-11/trage-ontvanger-sinds-update-505366 and https://kpn-nl.insided.com/interactieve-tv-11/tv-menu-505533

             

              daniel.boon
              daniel.boonAuthor
              Helper ⭐️⭐️⭐️
              August 21, 2020

              Thanks for the extra feedback @Paul_, understood!

              As for the purged topics, we’ve identified the issue (topics converted to replies aren’t disappearing) and we’re working on a fix - thanks for the example topics!

              inSided product alumnus
              Suvi Lehtovaara
              Suvi Lehtovaara
              Helper ⭐️⭐️
              August 21, 2020

              I think the new overview brings in content that I have deleted. I had selected specific criteria - have others seen this or am I missing something?

              Thanks for sharing @aluciani - we’ll take a look into this and see what the issue could be!

              It seems that we’re experiencing this as well. @daniel.boon and @aluciani 

              What happened is, that a topic from November 2019 appeared on top of the moderation view, unread by moderator column stated “new topic”. This topic has no replies, no tags etc.

              We assume that this is a deleted topic as there is an identical topic in another category, with replies and tags. (And our moderator has not mentioned moving this topic from a category to another, so we suspect that this was a duplicate in a wrong category).

              If you guys need example url’s, please let us know and we’ll give them :relaxed:

              https://yhteiso.elisa.fi/
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