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daniel.boon
daniel.boon
Helper ⭐️⭐️⭐️
June 2, 2020
Beta Release

Improved Moderation Overview: public beta feedback thread

Related products:CC Moderation
  • June 2, 2020
  • 73 replies
  • 1772 views

Did you arrive at this topic via the moderation overview, but don’t yet have an inSpired account?

Make sure to sign up for an inSpired account and leave a reply on this topic with your feedback ⭐️

We’ve released a brand-new moderation overview in public beta for all community managers and admins. Moderators can also access the beta if your community manager has opted you in.

The moderation overview is getting an overhaul, both in terms of design and capabilities.

New filtering options, editable custom views, refresh without reloading the page, and an improved design

Read on to find out what’s available right now and for whom, learn about the next steps and planned items, and find out how you can contribute to improving the new moderation overview.

 

What’s already available in the new moderation overview?

The following capabilities are available in the new moderation overview:

:white_check_mark: Save, edit, and share custom views.

:white_check_mark: Improved page load times and a quick refresh button to reload the topic stream without reloading the whole page.

:white_check_mark: Improved filtering UX and an improved title/content keyword search.

:white_check_mark: New filters, including: relative time filters for last active/publish date, filter by ideation status, and a multiselect filter for moderator tags.

🆕 As an administrator/community manager, you can opt-in to allow your entire moderation team to participate in the moderation overview beta. Just click the ‘enable for team option’ and flick the switch on our new experimental features page.

We’ve done this based on early feedback that we’re still lacking key features in the new overview, and that it would add complexity for larger moderation teams to have the beta suddenly available for the entire moderation team.

 

Of course, we couldn’t build these improvements without all the fantastic input from our community - so here’s a couple of shout outs to those who inspired us with their ideas.

Thanks to @Jurgen for submitting this idea about editing advanced topic filters (13 votes) and (partially delivered) dynamic date filters (4 votes) , @lila_meyer for this idea to share saved views / advanced filters with other users (3 votes), EricF for this idea (partially delivered) New topics should populate automatically on the backend (no refresh required) (8 votes), and @josh-sp for this idea Add "Ideation Status" to Advanced Filters under Content Overview (2 votes).

(💡^ that’s 30 inSpired votes!)

 

What’s next / planned for the new moderation overview?

Latest update: https://community.insided.com/news-platform-updates-16/improved-moderation-overview-public-beta-feedback-thread-2182?postid=8622#post8622

We have no short-term plans or a set date on which we’ll get rid of the old moderation overview.

Our ambition is to provide a better set of capabilities and a better design on the new moderation overview, and eventually phase out the old moderation overview, based on your feedback and usage.

 

How can you contribute and help us build a great moderator experience?

We’ll use this topic as a megathread to collect feedback from you and to provide updates on new features/changes as we iterate over the new moderation overview further.

We’ve included a feedback button on the beta overview page in Control, which takes you directly to this topic.

We’re excited to hear your first impressions!

    73 replies

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    daniel.boon
    daniel.boonAuthor
    Helper ⭐️⭐️⭐️
    October 5, 2020

    Hey @Suvi Lehtovaara thanks for sharing additional feedback from you and your team!

    When there are more columns selected than the default, the table is too wide. The scroll bar is at the bottom of the table, which is rather uneasy to find. Are there any updates on this?

    We don’t have specific updates on the scrolling behaviour, but we are considering an improvement to make the table more compact by default.

    As a part of our weekly moderating routines our team does a weekly “check up” on the community. Meaning that they browse through all the topics from the last week to see whether all topics have been commented on, they’re in the right categories and that all the topics have public tags.

    Would an option to filter on ‘public tags = none’ be sufficient here? :)

    inSided product alumnus
      Suvi Lehtovaara
      Suvi Lehtovaara
      Helper ⭐️⭐️
      October 5, 2020

      As a part of our weekly moderating routines our team does a weekly “check up” on the community. Meaning that they browse through all the topics from the last week to see whether all topics have been commented on, they’re in the right categories and that all the topics have public tags.

      Would an option to filter on ‘public tags = none’ be sufficient here? :)

      Yes, that would most definitely be sufficient :ok_hand:

      https://yhteiso.elisa.fi/
        Suvi Lehtovaara
        Suvi Lehtovaara
        Helper ⭐️⭐️
        October 7, 2020

        Hey @Suvi Lehtovaara thanks for sharing additional feedback from you and your team!

        When there are more columns selected than the default, the table is too wide. The scroll bar is at the bottom of the table, which is rather uneasy to find. Are there any updates on this?

        We don’t have specific updates on the scrolling behaviour, but we are considering an improvement to make the table more compact by default.

        Our moderator team is feeling that moderating the community is now taking more time than it used to. So it would be very much appreciated that this would be fixed 🙂 @daniel.boon  

        https://yhteiso.elisa.fi/
          bjoern_schulze
          bjoern_schulze
          Helper ⭐️⭐️⭐️
          October 7, 2020

          When there are more columns selected than the default, the table is too wide. The scroll bar is at the bottom of the table, which is rather uneasy to find.

           

           

          Are there any updates on this? @daniel.boon 

          Just one quick off-topic comment - and I really don’t mean it to be disrespectful:

          Every time you post screenshots of your community it reminds me of the times I opened up an empty word document and let my preschool kids randomly type on my keyboard. ;)

            Suvi Lehtovaara
            Suvi Lehtovaara
            Helper ⭐️⭐️
            October 7, 2020

             

            Just one quick off-topic comment - and I really don’t mean it to be disrespectful:

            Every time you post screenshots of your community it reminds me of the times I opened up an empty word document and let my preschool kids randomly type on my keyboard. ;)

            You made my day @bjoern_schulze  :joy: 

            https://yhteiso.elisa.fi/
              bjoern_schulze
              bjoern_schulze
              Helper ⭐️⭐️⭐️
              October 26, 2020

              I want to remove the legacy custom views I set up in the old moderation overview. Each of them has an “attention” icon next to the name. When I click on any custom view, I get the filtered view I expect. Then I click on “Modify filter”, then “Delete”, then I get an error 400.

              daniel.boon
              daniel.boonAuthor
              Helper ⭐️⭐️⭐️
              October 27, 2020

              I want to remove the legacy custom views I set up in the old moderation overview. Each of them has an “attention” icon next to the name. When I click on any custom view, I get the filtered view I expect. Then I click on “Modify filter”, then “Delete”, then I get an error 400.

              Thanks for bringing this to our attention Björn - we’ll look into this and get back to you!

              inSided product alumnus
              aluciani
              aluciani
              Helper ⭐️
              November 2, 2020

              When will ‘New Topics’, ‘Unanswered’ and ‘Favorites’ be transitioned to the new moderation view? 

               

               

              bjoern_schulze
              bjoern_schulze
              Helper ⭐️⭐️⭐️
              February 1, 2021

              We have two minor improvement requests:

              1. The height of the “Published in” filter field isn’t the same as the other filters
              2. There should be a warning when users do logical errors while setting up the filters: e.g. when they filter by last activity date and publish date, it shouldn’t be possible to have a last activity date before the publish date
                daniel.boon
                daniel.boonAuthor
                Helper ⭐️⭐️⭐️
                February 3, 2021

                When will ‘New Topics’, ‘Unanswered’ and ‘Favorites’ be transitioned to the new moderation view? 

                 

                 

                Hey @aluciani - we don’t have this planned just yet. Quick question though: except for ‘favorites’, these can all be recreated with custom views. If we removed them would you miss them?:)

                inSided product alumnus
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