Our new text editor is now available on all communities!

I’ve also gathered feedback and questions from our moderators, super users and myself:

1. Emoticons don’t always seem to be converted from text to icon. Well provide examples when we experience it again
2. The new editor has a complete new behaviour regarding hitting “enter”. Formerly a new line was started, never a new paragraph. Now hitting “enter” creates a new paragraph, while hitting “shift+enter” starts a new line. That’s ok for us, but: The margin-bottom for paragraphs is 8px, which is not much. Are you planning on increasing the margin-bottom globally?
3. Font colors can be set in the editor in Control. Are you planning on letting customers configure the chooseable colors? Because then every customer could define own “corporate” colors to create a color palette that fits the company’s style guide.
4. File Uploads: Until recently every customer could decide whether to activate file uploads for their community. We opted out of it because of data protection issues. Will we be able to opt out of the file upload function again soon? We really, really, really don’t want our users to upload private files (such as invoices or contracts) to the public.
5. Mobile view: We are currently gathering information what formatting functionalities are a must for our community users to have on mobile and we’ll provide the list soon.
6. Default text: In the old editor we could place a default text within the text field (via phrases) to give users some guidance about what to write and what not to write. This is missing now. Can you please add the default text again and make it configurable via phrases?
7. Submit button left instead of right: What is the idea behind the new position?

I’m also noticing the above issues – the italics has been particularly frustrating – I’ve tried many ways to get text to appear Roman (non-italics) after using italics, and it takes me minutes of trial and error before I get it to work. 

+1 to these two points – we would really like to be able to include default text wtihin the text field to give community members guidance, as well as to tell them that they only have 1 hour to edit their post once published.

Oh, and another observation that I also mentioned in this other post – @Yoeri mentioned that it would be looked into, just wanted to keep it on your radar. 🙂 Hyperlinks are opening in the same window rather than a new tab, unlike before. Sometimes there are links to external resources but I want to keep our community open as a tab on our community members’ browser so they can easily return to what they were doing. Thank you. 

Some new findings:

• The control bar at the top really isn't an improvement in my opinion. It's a nuisance when you're making a long post.
• Also, I'm noticing the icons are jumbled in the control bar. In particular: the u is out of place and there's a gap between the icons for quotation and ellipsis.
• Besides selecting text, right click cutting, copying and pasting doesn't seem to work correctly. (link)
• In a marked answer, someone's bold text seems to have jumped to the right. (link)

I can't upload images right now(?), so text will have to do I guess.

Hi, 

We were not fully aware that these adjustments were coming, so we were a bit surprised by a sudden frustation of our Superusers. Here is their feedback from the Superusers of our Community: 

• The spacing
  Hitting enter should start a new sentence, not a whole new paragraph
• Editor keeps jumping
  Apparently it keeps jumping left and right on an iPad
• Hyperlinks
  Links are not being added to their hyperlinks and text in the editor
• Slide bar keeps popping up
  Tried to add the screenshot below, then the slide bar on the right keeps popping up whilst I’m typing, until there is something to scroll (I put this comment above the next comment, since I couldn’t get my text indicator underneath the screenshot anymore..)
• No text, but..text?

• 

Hi @Julian, sorry for being unclear. I did receive the heads-up last week thursday. However I would’ve appreciated an estimated time when this will be launched on Monday. Due to different time zones our team was already out of office when this was launched. Had we known to expect this late Monday afternoon/ Monday evening, we would’ve stayed online until we saw the new editor :)

Hi @Julian !

For that, here’s a screenshot to show what is happening.

However, when the message is sent, it no longer appears in italics. :)

Our superusers are complaining about quotes and edits.

Our superuser are experiencing a lot of problems in editing their messages. One user had added a quote to his post by accident. He wanted to edit the comment so that there’s only his text and no quote, but he was not able to erase the quotes, leaving the comment looking like this   This happens on Firefox, IE and Chrome.

When quoting, there’s extra rows within the “quote” :

 

Hi all,

once more thanks a lot for your feedback, of course we are processing it to make sure issues get fixed and requests are being logged!

I have a first update to share with you, the issue with regards to mentioning users should be resolved by now:

• Usernames including a blank space
• Searching users with uppercase letters
• Listing contributors in the Control environment

Thanks to everyone who helped by reporting it here: @Marie S , @Jasper, @LPortalupi

I am also working on the list of known issues and requests, together with my colleagues from the support team. I will add this to the OP soon, so that it is easier to track.