We’ve rolled out powerful new features this quarter to make Staircase AI smarter, more secure, and even easier to use—helping you move faster, stay compliant, and keep every customer interaction one step ahead.
From boosting data protection with anonymization and EU hosting, to smarter AI answers and seamless ServiceNow and Slack integrations, this release is all about giving you more control and less noise.
Here’s a quick look at what’s new this quarter:
PII Anonymization
Protect sensitive customer data automatically with built-in redaction.
With just one click, you can now anonymize 9 types of personal data—including email addresses, phone numbers, and credit cards—without sacrificing insight quality. It’s lightweight, admin-controlled protection that keeps your communications secure and compliant from day one.
What this means for you:
- Out-of-the-box compliance support for customer communications
- No disruption to AI sentiment, topics, or trends
- Forward-only protection that keeps your historical data untouched
🔗 Learn more about PII Anonymization
EU Data Center
Keep your data where it belongs—with secure, fully localized AI processing in the EU.
Our new EU Data Center ensures all customer data and AI processing stay within German borders, helping you meet GDPR, AI Act, and data sovereignty requirements with ease.
What this means for you:
- Zero cross-border processing unless explicitly enabled
- Full support for EU-only environments in under 48 hours
- ISO-certified privacy infrastructure and audit-ready model cards
📎 Learn more on how we’re tackling compliance and privacy challenges in the EU
Slack DM Notifications
Say goodbye to noisy channels and redundant configs.
Staircase can now send notifications directly to account owners and teammates via Slack DMs—automatically routing alerts based on account roles. No more separate Slack channels or manual setups.
What this means for you:
- One config, multiple targeted recipients
- All notification types supported (Insights, Events, Summaries)
- Seamless setup with the Staircase Slack App
Ask Staircase Enhancements
Your AI assistant just got smarter—and easier to read.
New updates to Ask Staircase make it faster and more helpful when answering questions about customer health, engagement, or risks. Extended Thinking now gives you deeper insights, while new Markdown formatting and clickable summaries bring clarity and context right into your workflow.
What this means for you:
- Switch between quick insights and strategic analysis
- Scan responses faster with clean formatting
- Instantly view referenced communications in context
Organization Profile Page in Staircase AI
We’ve added a dedicated Organization Profile page to help make your AI insights even smarter. By giving Staircase more context about your business—like your core products, company focus, and main competitors—AI-generated insights become more relevant, tailored, and actionable.
Here’s what’s new:
- Organization Profile Page: Found in Settings > Configurations > Organization
What it includes:
- Organization Description: A high-level summary of your business and focus
- Main Products: Your core offerings and product lines
- Main Competitors: Who else is playing in your space
This profile is auto-generated by AI and can be edited anytime by your admin team to ensure accuracy.
ServiceNow Connector
Bring support signals into the bigger picture.
Now you can sync ServiceNow ticket data into Staircase for a more complete customer view. Automatically detect risks and trends based on support interactions—all without leaving your current workflow.
What this means for you:
- Sync ticket subjects, status, and resolution history
- Analyze support sentiment and recurring themes
- Improve cross-functional alignment and customer visibility
Want even more details? Check out the full release notes for a deeper dive into everything that’s new.